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- Tasks: Lead a dynamic team to deliver top-notch repairs and maintenance services.
- Company: Join Nuneaton and Bedworth Borough Council, committed to exceptional tenant experiences.
- Benefits: Enjoy flexible working, generous holidays, and a solid pension scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in repairs management and strong people skills are essential.
- Other info: This role offers great career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced, forward thinking Responsive Repairs and Maintenance Manager to lead our repairs and maintenance service and ensure our tenants receive an exceptional customer service experience every time. You will oversee the day to day delivery of responsive repairs, voids and maintenance works across our property portfolio of approximately 5,600 properties and corporate buildings, ensuring services are efficient, customer focused and compliant with legal and safety standards. This is a key leadership role requiring strong technical knowledge, excellent people management skills and the ability to drive performance in a fast paced environment.
Key Responsibilities
- Lead, motivate and develop a high performing repairs team including operatives and team leaders.
- Ensure repairs are completed quickly, safely and cost effectively meeting KPIs and service standards.
- Oversee scheduling, workflow management and resource allocation to maximise productivity.
- Maintain compliance with health and safety legislation, building regulations and organisational policies.
- Resolve complex repair issues and support the delivery of strategies to comply with the requirements of Awaab’s Law.
- Monitor budgets, contracts, customer satisfaction, implementing improvements where needed.
- Manage the voids process ensuring turnaround times are kept to a minimum and in line with KPIs.
- Manage the 24/7 emergency repairs service arrangements.
You will bring
- Proven experience managing responsive repairs or maintenance services within a social housing, local authority or a similar environment.
- Strong leadership and communication skills with the ability to inspire and develop teams.
- Technical knowledge of building maintenance, diagnostics and repair standards.
- Experience of managing contracts, budgets, KPIs and compliance frameworks.
- A customer focused mindset with a commitment to delivering excellent tenant experiences.
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Please note that all applications must be received on an online application form. We do not accept CV’s and do not keep CV’s on file unless part of an application. Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
Service Manager Responsive Repairs and Maintenance in Nuneaton employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Responsive Repairs and Maintenance in Nuneaton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can be a game changer in landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to repairs and maintenance management. Think about how you can demonstrate your leadership skills and customer-focused mindset through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Service Manager Responsive Repairs and Maintenance in Nuneaton
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in managing responsive repairs and maintenance services. We want to see how your background aligns with the role, so don’t hold back on those achievements!
Be Customer-Focused: Since this role is all about delivering exceptional customer service, let us know how you’ve prioritised tenant satisfaction in your previous roles. Share specific examples that demonstrate your commitment to a customer-focused mindset.
Demonstrate Leadership Skills: We’re looking for someone who can lead and inspire a team. Use your application to showcase your leadership style and any successful team development initiatives you've implemented in the past.
Follow the Application Process: Remember, we only accept applications through our online form, so make sure you complete it fully. Keep an eye on your email for any updates from us, as we’ll be communicating via email throughout the process!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building maintenance and repair standards. Be ready to discuss specific examples from your past experience that demonstrate your expertise in managing responsive repairs and maintenance services.
✨Showcase Your Leadership Skills
Prepare to talk about how you've led and motivated teams in the past. Think of instances where you inspired your team to achieve KPIs or improve customer satisfaction. Highlight your people management skills and how they contributed to a high-performing environment.
✨Be Customer-Focused
Since this role is all about delivering exceptional customer service, come equipped with examples of how you've prioritised tenant experiences in previous roles. Discuss any strategies you've implemented to enhance customer satisfaction and resolve complex issues.
✨Understand Compliance and Budgeting
Familiarise yourself with health and safety legislation, building regulations, and compliance frameworks relevant to the role. Be prepared to discuss how you've managed budgets and contracts effectively while ensuring compliance in your previous positions.
