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- Tasks: Lead on complaints, FOI requests, and community engagement to enhance the Council's reputation.
- Company: Rushcliffe Borough Council, serving over 110,000 residents with high-quality services.
- Benefits: Flexible working, generous leave, free parking, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Strong communication skills and ability to manage a busy workload.
- Other info: Work in a purpose-built office with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
Are you a great communicator? Do you love being part of a team and maintaining an organisation’s great reputation and helping customers? We have an exciting new opportunity for an Engagement Officer.
About Us: Rushcliffe Borough Council provides high quality services to more than 110,000 residents in a borough made up of vibrant towns and stunning villages. Our Council offices are located in West Bridgford, Nottingham in a purpose built office and leisure centre facility, Rushcliffe Arena.
The Role: Leading on the administration of the Council’s complaints, Freedom of Information (FOI) requests and wider engagement and consultation activity, you will be expected to uphold and enhance its reputation, responding to residents’ and customers’ queries. You will be working at the heart of the organisation supporting all departments with requests whilst being responsible for external engagement with communities and stakeholders and internally with Council teams. You will also be a self-starter and have or gain an understanding to add value to the Council’s performance, reputation, customer services and communications teams. We are looking for someone who is flexible, a strong communicator and capable of dealing with a busy and challenging workload. There is an expectation that you will work from our offices at Rushcliffe Arena on average 2 days a week.
Benefits of working for Rushcliffe Borough Council include:
- Working in purpose built offices and reduced membership of the onsite leisure centre
- Free car parking
- Rushcliffe Rewards – save money across a range of retailers and leisure providers
- Generous annual leave and opportunities to buy and sell leave
- An opportunity to further your career with a high performing forward looking Authority with training to support CPD and personal development
- Local Government pension scheme
- A range of salary sacrifice schemes
Rushcliffe Borough Council supports flexible and part time working in line with the needs of the public that we serve and the business needs of the Council. We believe that embracing flexibility is a smart way of working and ensures we can find and support the mix of talent and experience we need. We are open to a chat about flexible working possibilities when you apply for a job with us.
If you feel you have the experience and qualities outlined in the above post then you can obtain further details and apply online by clicking on the apply link. You can also request an application form by emailing jobs@rushcliffe.gov.uk. If you would like to have an informal discussion about this post, please contact Ed Palmer on 0115 914 8555 or by email at epalmer@rushcliffe.gov.uk.
Engagement Officer in Nottingham employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Officer in Nottingham
✨Tip Number 1
Get to know the organisation! Research Rushcliffe Borough Council and its values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to engagement and communication. Think about examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Engagement Officer in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills: As an Engagement Officer, your communication skills are key! Make sure to highlight your ability to engage with different audiences in your application. Use clear and concise language to demonstrate how you can uphold our Council's reputation.
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your application to reflect the specific requirements of the role. Mention any relevant experience you have with complaints handling or community engagement to make your application stand out.
Be Yourself: We’re looking for a self-starter who can handle a busy workload. Don’t be afraid to let your personality shine through in your application. Share examples of how you've tackled challenges in the past and what makes you passionate about this role.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Before the interview, make sure you understand Rushcliffe Borough Council's mission and values. Familiarise yourself with their recent projects and community engagement initiatives. This will show that you're genuinely interested in the role and can contribute to their goals.
✨Showcase Your Communication Skills
As an Engagement Officer, strong communication is key. Prepare examples of how you've effectively communicated with different stakeholders in the past. Whether it's resolving complaints or engaging with the community, be ready to share specific instances that highlight your skills.
✨Demonstrate Flexibility and Team Spirit
The role requires someone who can adapt to a busy workload and work well within a team. Think of times when you've successfully collaborated with others or managed multiple tasks. Highlighting your flexibility will resonate well with the council's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the council's future engagement strategies or how they measure success in community relations. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
