At a Glance
- Tasks: Support users and enhance their tech experience while driving digital transformation.
- Company: Join a dynamic team at two district councils focused on innovation.
- Benefits: Enjoy flexible working, a generous pension scheme, and ample annual leave.
- Other info: Regular travel between sites offers variety and engagement in your role.
- Why this job: Make a real difference in how technology is used in local communities.
- Qualifications: Experience with desktop and mobile technologies, plus a passion for customer service.
The predicted salary is between 33699 - 38220 £ per year.
Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit talented End User Services Engineers who will support our user base to get the best out of the technology we use.
You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.
The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:
- Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop
- Mobile – Android through our MDM (Intune)
- Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
- Active Directory and Windows administration tools
- Virtualisation technologies – VMware, Nutanix (Acropolis)
- Remote access systems such as TeamViewer
One position is based at Hinckley and Bosworth Borough Council and one at Melton Borough Council; however, each will require regular travel between each site of the extended Leicestershire ICT Partnership (LICTP).
We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave.
ICT End User Services Engineer in Melton Mowbray employer: East Midlands Jobs
Join us as an ICT End User Services Engineer and be part of a dynamic team dedicated to driving digital transformation across two vibrant councils. With a strong focus on customer service, you will enjoy a supportive work culture that values innovation and collaboration, alongside excellent benefits such as flexible working options and a generous pension scheme. Located in the heart of England, you'll benefit from easy access to major transport links, making it an ideal place for both professional growth and personal convenience.
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We think this is how you could land ICT End User Services Engineer in Melton Mowbray
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We think you need these skills to ace ICT End User Services Engineer in Melton Mowbray
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at East Midlands Jobs.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
