Lifeline Controller H114 in Loughborough

We are seeking a Control Operator to work in our busy Lifeline office. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council. Controllers are alerted to customers’ needs by the activation of a pendant or pullcord which sends an alert to the Lifeline monitoring center. The controller is required to ask questions to assess the nature of the emergency and decide on the action to be taken. Action could involve calling the appropriate emergency services, talking to the appropriate medical professionals, or contacting family or carers.

Full training will be provided for the successful candidate. This service is 24 hours a day, 7 days a week service, 365 days a year. You will work an average of 24 hours per week, the role is shift work and includes a night, an evening, afternoon, and a morning shift. This includes weekends and bank holidays as per the rota. Some shifts will require lone working. Out of hours you will be responding to calls for emergency repair requests from tenants living in the borough.

The successful candidate must be able to deal calmly and confidently with a variety of situations and always remain polite and courteous. You must have the ability to work using your own initiative. You must be a confident, clear communicator and able to respond in a manner which ensures trust in the service we are providing. Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection. You will be required to cover for colleagues’ sickness and holidays for which you will be paid overtime.

The benefits of working with us include:

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation. Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.