Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer service and administrative tasks to enhance local community experiences.
- Company: Charnwood Borough Council, dedicated to community support and environmental care.
- Benefits: Generous leave, agile working, professional development, and free parking.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Organised, adaptable, and passionate about customer service.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are a customer-focused, ambitious, and dynamic organisation, which is committed to supporting communities, looking after the environment, and creating a thriving economy. We're on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.
Charwood Borough Council is looking for a proactive and customerâfocused individual to join our Customer Experience service as a Customer Experience Support Officer.
The Role
You will help ensure a smooth and efficient service by supporting a range of administrative and customerâfacing tasks. The post involves undertaking a range of administrative and customerâfocused duties across the Customer Experience service to help deliver an excellent experience for residents. You will assist with processing work related to revenues and benefits, maintain accurate customer records, and respond to enquiries from both customers and colleagues. The role also includes supporting the development of training materials and contributing to continuous improvement across the service. A key part of the job is ensuring that all customer records are accurate, and data is stored correctly within the document management and customer relationship systems.
If you are organised, adaptable, and keen to make a positive impact within a supportive team, we would be delighted to receive your application.
The benefits of working with us:
- Agile working for many roles
- Generous annual leave of between 23 & 28 days inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the wellâbeing and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breathâtaking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For an informal discussion please contact Anand Passi (Customer Experience Manager) anand.passi@charnwood.gov.uk
No Agencies please.
Customer Experience Support Officer M600 in Loughborough employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Experience Support Officer M600 in Loughborough
â¨Tip Number 1
Get to know the company! Research Charnwood Borough Council and its values. Understanding their commitment to community and customer focus will help you tailor your approach during interviews.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
â¨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administrative tasks. Think about examples from your past experiences that showcase your skills in these areas.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Support Officer M600 in Loughborough
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Experience Support Officer. We want to see your passion for customer service and how you can contribute to our mission in Charnwood.
Showcase Your Organisational Skills: Since the role involves a lot of administrative tasks, itâs essential to demonstrate your organisational abilities. Share examples of how you've managed records or handled multiple tasks efficiently in previous roles.
Be Personable and Proactive: Weâre looking for someone who is not just reactive but also proactive in their approach. Use your application to show us how youâve gone above and beyond in customer service situations to create positive experiences.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity to make a difference in our community.
How to prepare for a job interview at East Midlands Jobs
â¨Know the Organisation
Before your interview, take some time to research Charnwood Borough Council. Understand their values, services, and community initiatives. This will not only help you answer questions more effectively but also show your genuine interest in making a positive impact within the community.
â¨Showcase Your Customer Focus
As a Customer Experience Support Officer, demonstrating your customer-centric approach is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will highlight your proactive attitude and commitment to excellent customer service.
â¨Be Organised and Detail-Oriented
Given the role involves maintaining accurate customer records and processing administrative tasks, itâs essential to showcase your organisational skills. Bring along any relevant documents that demonstrate your attention to detail, and be ready to discuss how you manage your workload efficiently.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask insightful questions about the team dynamics, training opportunities, or ongoing projects. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your career goals.