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For Companies At a Glance
- Tasks: Lead a team to manage operational support and improve local community services.
- Company: Charnwood Borough Council, dedicated to enhancing community living.
- Benefits: Generous annual leave, agile working, and a supportive team environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of social housing or equivalent.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Charnwood Borough Council in Leicestershire is searching for the latest member of the Repairs & Investment Team. We are looking for a passionate individual who is customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for a Business Support Team Leader on a 12 month fixed term contract.
The Role
You will play a lead role in the successful management and co-ordination of operational support and administrative activities for the Repairs and Investment Service. This will include administrative support for the Principal Repairs Officer and other Repairs and Maintenance areas within the council. Additionally, you will ensure that the Repairs and Investment Service fully complies with the Councils’ Core Customer Care Standards.
You will have experience of managing and supervising a small team as the role will require managing 3 Business Support Officers and 2 Work Planners in their day to duties. You will ensure the team perform to the expected agreed standards and will develop and nurture their skills in line with performance targets.
Additionally, you will assist Repairs Management in collating and monitoring KPI statistics and assist in processing and dealing with complaints, customer correspondence and customer satisfaction data.
The role requires the candidate to demonstrate substantial experience and knowledge of the social housing sector within a repairs and maintenance framework or the ability to demonstrate equivalent experience as set out in the person specification.
Our ideal candidate will have excellent organisational skills, be computer literate and work well within a team of like-minded individuals. If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The benefits of working with us
- Agile working for many roles
- Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on grade and length of service)
Business Support Team Leader Q084 in Loughborough employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader Q084 in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Charnwood Borough Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and get feedback.
✨Tip Number 3
Show your passion for community improvement during interviews. Share specific examples of how you've made a difference in previous roles, especially in the social housing sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Charnwood Borough Council.
We think you need these skills to ace Business Support Team Leader Q084 in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description to show that you understand what we're looking for in a Business Support Team Leader.
Showcase Your Team Management Skills: Since you'll be managing a small team, it's crucial to demonstrate your leadership experience. Share specific examples of how you've successfully led teams in the past and how you can nurture their skills to meet performance targets.
Highlight Customer Focus: We're all about improving our local communities, so make sure to emphasise your customer service experience. Talk about how you've handled customer complaints or feedback in previous roles to show that you're committed to our Core Customer Care Standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector, especially in repairs and maintenance. Familiarise yourself with the core customer care standards that the council adheres to, as this will show your commitment to their values.
✨Showcase Your Leadership Skills
Since you'll be managing a small team, be prepared to discuss your previous experience in leading and developing teams. Think of specific examples where you've successfully motivated your team or improved performance, as this will demonstrate your capability for the role.
✨Be Customer-Focused
Charnwood Borough Council is all about improving local communities. Prepare to share examples of how you've handled customer complaints or enhanced customer satisfaction in past roles. This will highlight your alignment with their mission.
✨Organisational Skills Matter
Given the fast-paced environment, it's crucial to showcase your organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously, and be ready to discuss any tools or methods you use to stay organised.
