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- Tasks: Engage with tenants to enhance their involvement in service delivery and policy development.
- Company: Join the City of Lincoln Council, a dynamic and forward-thinking team.
- Benefits: Enjoy flexible working, generous leave, and health support.
- Other info: Opportunities for evening and weekend work to support community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and an understanding of local housing issues.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to be part of a dynamic, forward-thinking team where every day is different? The City of Lincoln is looking for a full time Resident Involvement Officer to join its Resident Involvement Team. This is an exciting opportunity which will require the successful candidate to actively engage with and support our tenants and leaseholders so they can contribute their views to service delivery, policy development and other issues which affect them.
This is a varied and challenging role providing support to existing tenant/resident groups, encouraging new groups to form, facilitating focus groups, supporting the residents’ panel and encouraging tenant involvement in scrutiny of services. The successful candidate will have the ability to provide a high level of customer care, be a good, confident communicator able to cope with a wide variety of situations and have an appreciation of local housing issues affecting the council housing sector, as well as the ability to demonstrate excellent analytical, written and IT skills. The postholder will seek to further develop tenant/resident participation for the Council.
They will work in partnership with relevant stakeholders to ensure effective community engagement which will help inform service planning and delivery, therefore the role requires an element of flexibility as there may be occasions where the postholder will need to work evenings and weekends to support the relevant groups.
Key responsibilities:
- Providing specialist advice and operational support to the Lincoln Tenants Panel, tenant groups, forums and associations on a wide range of tenant related matters.
- Increasing opportunities for meaningful resident involvement throughout the city, by identifying and developing new methods for tenants to influence, challenge and scrutinise landlord services, and continuously improving existing tenant engagement mechanisms.
- Co-ordinating all tenant communications for the council’s landlord service across all publication formats including its tenants’ magazine, digital newsletters, website and social media channels.
- Co-ordinating, collating and interpreting tenant feedback on all aspects of the council’s landlord service, using a wide range of engagement methods and communicating findings to a range of audiences.
- Leading on the delivery, facilitation and reporting of effective tenant scrutiny projects and landlord service reviews, ensuring tenants are supported to fully contribute and challenge the council as their landlord.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme.
- Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
Resident Involvement Officer in Lincolnshire employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Involvement Officer in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the City of Lincoln Council. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your communication skills! As a Resident Involvement Officer, you'll need to be a confident communicator. Try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your customer care abilities.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data or feedback in previous roles to improve services or engage with residents. Bring examples to the table that highlight your ability to interpret tenant feedback and make meaningful changes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Resident Involvement Officer in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Involvement Officer. We want to see how you can engage with tenants and support their involvement, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: As a key part of this role is effective communication, ensure your written application reflects your ability to convey information clearly and confidently. Use straightforward language and structure your thoughts logically – we’re looking for clarity!
Demonstrate Your Understanding of Local Issues: We’re keen to see that you have an appreciation of local housing issues. In your application, mention any relevant knowledge or experience you have regarding the council housing sector and how it impacts residents. This will show us you’re genuinely interested in the role!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Make sure you understand the role of a Resident Involvement Officer and the key responsibilities outlined in the job description. Familiarise yourself with local housing issues and think about how you can contribute to tenant engagement. This will show your genuine interest and commitment.
✨Showcase Your Communication Skills
As a Resident Involvement Officer, you'll need to be a confident communicator. Prepare examples of how you've effectively engaged with diverse groups in the past. Think about times when you've facilitated discussions or resolved conflicts, as these experiences will highlight your ability to connect with tenants.
✨Be Ready for Flexibility
The role may require evening and weekend work, so be prepared to discuss your availability. Show that you're adaptable and willing to go the extra mile to support tenant groups. This will demonstrate your commitment to the role and the community.
✨Engage with the Community
Research the City of Lincoln and its current tenant involvement initiatives. Bring ideas on how to enhance resident participation and improve communication channels. This proactive approach will impress the interviewers and show that you're ready to hit the ground running.