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- Tasks: Patrol areas, enforce parking rules, and assist the public with excellent customer service.
- Company: Join the City of Lincoln Council and be part of a supportive team.
- Benefits: Enjoy flexible working, generous leave, and a local government pension scheme.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and experience dealing with the public are essential.
- Other info: Receive training, including an NVQ2 qualification, and enjoy career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking a highly motivated Civil Enforcement Officer to join our team on a fixed term basis to cover maternity leave. The successful candidate will be responsible for enforcing parking regulations, issuing tickets to vehicles parked illegally or in contravention of regulations and providing excellent customer service to members of the public. You will patrol the car parks, providing a courteous service with effective communication skills, assisting members of the public when needed. You will be able to complete a range of physical tasks working outdoors in all weathers, but full uniform and training will be provided, including an NVQ2 qualification in Civil Enforcement Operations and Conflict Resolution. Applicants should possess excellent communication skills and have experience in dealing with the public. The successful candidate will operate as part of a team, but the ability to work independently is essential in what can be a physically and mentally demanding role. You will be required to work on a rota system which includes Saturday / Sunday and evening working, in which you would receive weekend / evening enhancements where necessary.
Key responsibilities:
- Patrol designated areas on foot or by vehicle to monitor and enforce parking regulations.
- Issue parking tickets to vehicles parked illegally or in contravention within the City of Lincoln Council’s ‘Off Street’ Parking Places Order under the Traffic Management Act 2004.
- Provide information and guidance to members of the public regarding parking regulations and restrictions.
- Report any defects or damage to parking equipment or signage.
- Maintain accurate records and complete daily reports of enforcement activities.
- Ensure that the car parks are kept in a safe and clean condition for users.
- Work collaboratively with colleagues.
The successful candidate will be able to demonstrate:
- Experience of recording and maintaining accurate records with effective communication skills both written and verbal.
- The ability to work in a non-discriminatory manner, in accordance with Council’s Equality, Diversity and Human Rights Policy.
- Experience of using your own initiative and the ability to work as part of a team, as well as working on your own.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme (currently 23.4% employer contribution).
- Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
Civil Enforcement Officer in Lincoln employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the City of Lincoln Council. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your communication skills and experience dealing with the public, as these are key for the Civil Enforcement Officer role.
✨Tip Number 3
Dress the part! Even though you’ll be in uniform once hired, make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Civil Enforcement Officer in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Civil Enforcement Officer. We want to see how you can enforce parking regulations and provide excellent customer service, so don’t hold back!
Show Off Your Communication Skills: Since this role involves interacting with the public, it’s crucial to showcase your communication skills in your written application. Use clear and concise language, and maybe even share a brief example of a time you successfully dealt with a challenging situation.
Highlight Your Teamwork and Independence: We’re looking for someone who can work well in a team but also thrive independently. Make sure to mention any relevant experiences where you’ve demonstrated both abilities, as this will show us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Regulations
Familiarise yourself with the parking regulations and enforcement procedures specific to the City of Lincoln. This will not only show your commitment but also help you answer questions confidently during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively dealt with the public in previous jobs. Think about situations where you resolved conflicts or provided guidance, as these will highlight your customer service skills.
✨Demonstrate Teamwork and Independence
Be ready to discuss experiences where you successfully worked as part of a team, as well as times when you took the initiative on your own. This role requires both collaboration and independence, so showcasing your versatility will be beneficial.
✨Prepare for Physical and Mental Challenges
Since the job can be physically demanding, mention any relevant experience you have with outdoor work or handling challenging situations. Showing that you're prepared for the physical aspects of the role will reassure them of your suitability.