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For Companies At a Glance
- Tasks: Create engaging content and support community communications for Derbyshire Highways.
- Company: Join a collaborative team dedicated to enhancing public engagement.
- Benefits: Enjoy flexible hours, generous leave, and wellbeing support.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Opportunities for professional growth in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about delivering exceptional customer service and creating engaging communications? We’re looking for a proactive and creative Highways Engagement & Customer Support Officer to join our Highways Engagement & Partnership team. This is your chance to make a real difference by ensuring residents, Members, and stakeholders are informed, involved, and supported.
About the Role
You’ll play a key role in shaping how Derbyshire Highways communicates with the public. From crafting clear, accessible content to managing social media engagement and responding to enquiries, you’ll help maintain public confidence in our services. You’ll support consultations, Member briefings, and community outreach, ensuring transparency and responsiveness at every stage.
Key Responsibilities
- Develop and deliver engagement plans for projects and consultations.
- Create multi-channel content including letters, social media posts, videos, and web pages.
- Respond to customer enquiries via social media, email, and phone, ensuring timely and accurate resolution.
- Coordinate communications during planned works and emergencies.
- Monitor feedback and performance data to identify trends and recommend improvements.
- Collaborate with internal teams, elected Members, and external partners to deliver joined-up service responses.
About You
You’ll be an excellent communicator with strong writing skills and a flair for visual storytelling. You’ll have experience in customer service and engagement, ideally within a highways or public sector setting. You’ll be confident using social media and digital tools, and able to manage competing priorities in a fast-paced environment.
Essential Qualifications and Experience
- Relevant professional qualification or significant experience in communications and/or customer service.
- Proven experience creating multi-channel content and managing social media engagement.
- Strong understanding of customer service principles and public sector standards.
- Ability to analyse feedback and performance data to drive improvements.
Desirable
- Membership of professional bodies (e.g., CIPR, CIM, IoIC).
- Experience supporting public consultations and engagement activities.
- Familiarity with CRM systems and digital engagement platforms.
Why Join Us
- Make a real impact on how communities engage with Derbyshire Highways.
- Work in a collaborative, innovative environment.
- Opportunities for professional development and career progression.
- Be part of a team committed to transparency, customer focus, and continuous improvement.
Support & Benefits
- Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
- Generous Annual Leave Scheme: Ensures a healthy work-life balance.
- Local Government Pension Scheme: Provides financial security.
- Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
- Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
- Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encourages environmentally friendly commuting options.
- Our Derbyshire Rewards: a package of benefits and discounts.
If you’re creative, customer-focused, and ready to help shape the future of highways engagement, we’d love to hear from you!
Closing Date: Sunday 1st February 2026
Interview Date: 9th to 13th February
Candidates who have previously applied and were unsuccessful need not reapply.
Engagement and Customer Support Officer employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement and Customer Support Officer
✨Tip Number 1
Get to know the company inside out! Research Derbyshire Highways and understand their values, projects, and community engagement strategies. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with the public, make sure you can articulate your thoughts clearly and confidently. Consider mock interviews with friends or family to get comfortable with potential questions.
✨Tip Number 3
Show off your creativity! Prepare examples of your previous work, like social media posts or engagement plans. This will demonstrate your ability to create engaging content and highlight your flair for visual storytelling.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Engagement and Customer Support Officer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and community engagement shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Content: Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the job description, especially around creating engaging content and managing social media.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key messages come across loud and clear. Remember, we’re looking for excellent communicators!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Before the interview, dive deep into Derbyshire Highways' recent projects and community engagement initiatives. Familiarise yourself with their communication style and any current issues they’re facing. This will help you demonstrate your genuine interest and show that you’re proactive.
✨Showcase Your Communication Skills
Prepare examples of how you've crafted engaging content or handled customer enquiries in the past. Be ready to discuss specific situations where your communication made a difference. This is your chance to shine a light on your writing skills and creativity!
✨Be Social Media Savvy
Since the role involves managing social media engagement, brush up on the latest trends and best practices. Think about how you would respond to customer queries on different platforms and be prepared to share your ideas on enhancing their online presence.
✨Demonstrate Your Analytical Skills
The job requires monitoring feedback and performance data, so come prepared with examples of how you've used data to drive improvements in previous roles. Discuss any tools or methods you’ve used to analyse customer feedback and how it led to positive changes.
