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- Tasks: Support elderly and vulnerable residents with housing-related issues and provide tailored advice.
- Company: Join a dedicated team focused on improving lives in South Derbyshire.
- Benefits: Full training provided, flexible hours, and the chance to make a real difference.
- Why this job: Be a vital support for those in need and gain valuable experience.
- Qualifications: Self-motivated, excellent communication skills, and a willingness to learn.
- Other info: Driving is essential as you'll visit residents across the district.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to appoint a Careline Support Coordinator to our Supported Housing Team. As a Careline Support Co-ordinator you will provide an effective, efficient and customer focused housing related support service to elderly and vulnerable residents within South Derbyshire.
You will work with often challenging customers to understand their needs through a structured support plan and provide suitable advice and solutions to their housing or support problems, signposting residents to various agencies, groups, and sources of help. You will also be required to attend out of hours calls on a shared-on call rota. This may involve helping fallers off the floor using specialist lifting equipment to responding to ill health emergencies.
Responsibilities:
- Work with often challenging customers to understand their needs through a structured support plan and provide suitable advice and solutions to their housing or support problems, signposting residents to various agencies, groups, and sources of help.
- Attend out of hours calls on a shared-on call rota. This may involve helping fallers off the floor using specialist lifting equipment to responding to ill health emergencies.
- Be self-motivated and flexible; work to high customer care standards with minimum supervision.
- Demonstrate excellent communication and organisational skills and the ability to remain calm under pressure, with the ability to work on your own initiative but also as part of a team.
Requirements:
- Self-motivated and flexible with high customer care standards; able to work with minimum supervision.
- Excellent communication and organisational skills; able to remain calm under pressure; able to work on own initiative and as part of a team.
- Experience in this type of role is preferred, but not essential, as full training will be provided.
- Full mobility to visit residents across the district; own car essential.
If you require an informal discussion after reading the supporting documentation, please contact Karen McMurrugh Independent Living Supervisor on 01283 228798 or 07976081934.
Careline Support Co-ordinator employer: East Midlands Jobs
Contact Detail:
East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Careline Support Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Careline Support Coordinator role. Keep it concise and focus on your customer care skills.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising a position. Show them you’re keen and ready to help their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including the Careline Support Coordinator position.
We think you need these skills to ace Careline Support Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Careline Support Co-ordinator role. We want to see how you can bring value to our Supported Housing Team!
Showcase Your Communication Skills: Since this role involves working with challenging customers, it's crucial to demonstrate your excellent communication abilities. Use examples in your application that showcase how you've effectively communicated in past roles.
Highlight Your Flexibility: Being self-motivated and flexible is key for this position. Share instances where you've adapted to changing situations or worked independently to solve problems. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at East Midlands Jobs
✨Know Your Stuff
Make sure you understand the role of a Careline Support Co-ordinator inside out. Familiarise yourself with the responsibilities, especially how to handle challenging customers and provide effective support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples from your past experiences where you've successfully communicated with others, especially in tough situations. Think about times when you’ve had to remain calm under pressure and how you resolved issues effectively.
✨Demonstrate Flexibility and Initiative
Be ready to discuss how you can be self-motivated and flexible. Share instances where you took the initiative to solve problems or adapt to changing circumstances. This will highlight your ability to work independently and as part of a team, which is crucial for this job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. You might ask about the training process or how the team collaborates during out-of-hours calls.
