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- Tasks: Lead the Visitor Information Service and create memorable experiences for visitors.
- Company: Join South Derbyshire District Council and support the local visitor economy.
- Benefits: Competitive salary, dynamic work environment, and opportunities to engage with the community.
- Other info: Work weekends and evenings on a rota; driving licence required.
- Why this job: Make a real impact by promoting South Derbyshire and the National Forest to millions of visitors.
- Qualifications: Strong communication skills, knowledge of the area, and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
South Derbyshire District Council is seeking an enthusiastic and motivated Visitor Information Manager to lead our Visitor Information Service and help grow the visitor economy of South Derbyshire and the National Forest. Tourism plays an increasingly important role in South Derbyshire’s economy, supporting businesses, town centres and rural communities. Around one third of the National Forest lies within the district, attracting more than 8 million visitors each year. This is an exciting opportunity to help showcase the area and create memorable visitor experiences. You’ll work closely with residents, visitors and a wide range of visitor economy businesses, including event organisers, accommodation providers, travel companies, leisure and retail enterprises.
What you’ll do:
- Lead and develop the Visitor Information Service and its activities.
- Manage the South Derbyshire Visitor Information Centre and a small team of staff in Swadlincote town centre.
- Promote South Derbyshire and the National Forest through the Visit South Derbyshire website, social media and printed materials.
- Respond to and generate enquiries from residents, visitors and potential visitors.
- Engage and support visitor economy businesses in promotional activity and signpost them to advice and support.
- Contribute to destination marketing, visitor monitoring and reporting.
- Oversee secure and accurate financial and payment processes.
What we’re looking for:
- A proactive, customer‑focused individual with excellent communication skills, both face‑to‑face and online.
- Strong knowledge of South Derbyshire, the National Forest and the wider Derbyshire area and their attractions.
- Resilience and strong organisational skills to manage a small team and premises.
- Confidence using IT systems, social media platforms and website content management systems.
- Experience or a strong understanding of the visitor economy and destination marketing.
- Someone who shares the Council’s values and commitment to excellent customer service.
- You will be required to work weekends and occasional evenings and Bank Holidays on a rota basis.
- A full, current driving licence and access to your own vehicle are essential.
Visitor Information Manager employer: East Midlands Councils/East Midlands Jobs
Contact Detail:
East Midlands Councils/East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Information Manager
✨Tip Number 1
Network like a pro! Reach out to people in the tourism and visitor economy sectors. Attend local events, join relevant groups on social media, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for South Derbyshire! When you get the chance to chat with potential employers or during interviews, share your knowledge about the area and its attractions. This will demonstrate your enthusiasm and commitment to promoting the region.
✨Tip Number 3
Get hands-on experience! Volunteer at local events or with organisations that promote tourism in South Derbyshire. This not only boosts your CV but also helps you build connections and gain insights into the visitor economy.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows your interest in the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Visitor Information Manager
Some tips for your application 🫡
Show Your Passion for Tourism: When writing your application, let your enthusiasm for the visitor economy shine through. We want to see how much you care about promoting South Derbyshire and the National Forest, so share any relevant experiences or ideas you have that could help grow our visitor economy.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the job description. We’re looking for someone who understands the visitor economy and has strong communication skills, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us quickly see how you fit into the role of Visitor Information Manager.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East Midlands Councils/East Midlands Jobs
✨Know Your Local Area
Make sure you brush up on your knowledge of South Derbyshire and the National Forest. Familiarise yourself with key attractions, events, and local businesses. This will not only show your enthusiasm for the role but also demonstrate your commitment to promoting the area.
✨Showcase Your Communication Skills
As a Visitor Information Manager, you'll need to communicate effectively with a variety of stakeholders. Prepare examples of how you've successfully engaged with customers or collaborated with businesses in the past. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage tasks and lead a team. Think of specific instances where you've had to juggle multiple responsibilities or overcome challenges. Highlighting your resilience and organisational skills will be key to impressing the interviewers.
✨Familiarise Yourself with Digital Tools
Since the role involves using IT systems and social media, make sure you're comfortable discussing your experience with these tools. If you have examples of successful digital marketing campaigns or website management, be prepared to share them. This will show that you're tech-savvy and ready to hit the ground running.