System Support Officer

Overview

Rutland County CouncilUnlock the Power of Systems with Rutland County Council.

We are looking for a highly skilled and motivated System Support Officer to join our Business Intelligence team at Rutland County Council. This is a fantastic opportunity for an experienced systems professional to play a crucial role in supporting, developing, and enhancing our adult social care case management systems and other specialist platforms that underpin vital services across the Council.

About the Role

This is a varied role, as a System Support Officer, your duties will include:

• Provide first and second-line support to users of our core case management systems (currently including LiquidLogic and Capita), help to resolve issues, improve functionality, and maintain business continuity.
• To support with system developments and upgrades, ensuring effective testing, training, and data quality, while liaising with third-party suppliers and service colleagues to deliver solutions that meet business needs
• Contribute to system development roadmaps, deliver user training, and support change management processes that ensure our systems remain fit for purpose.
• Work closely with colleagues in Business Intelligence, you will also help align systems architecture with wider council priorities, including statutory reporting and corporate performance monitoring

The successful applicant for this post will be subject to an basic check by the Disclosure and Barring Service (DBS). The costs for the DBS are paid by us.

Key responsibilities

• Providing first/second line helpdesk support for social care and specialist systems, investigating and resolving sometimes complex issues.
• Liaising with third-party suppliers to log, monitor, and resolve system problems, ensuring staff are updated throughout.
• Managing system developments and upgrades end-to-end using structured project management methods.
• Delivering user training, setting up new profiles and permissions, and supporting an in-house training function.
• Engaging positively with colleagues at all levels, using strong communication skills to explain system solutions clearly.
• Supporting data quality and governance, ensuring systems meet statutory reporting needs and integrate with Power BI reporting.
• Developing documentation such as workflow maps and guidance to help staff use systems effectively.
• Handling sensitive data appropriately in line with the Data Protection Act and Council policies.

About You

To be successful as a System Support Officer, we are looking for an individual who has:

• A formal qualification with relevant IT content (or equivalent demonstrable experience) is essential, and project management experience or qualifications (e.g. PRINCE2) are desirable.
• Good knowledge of information management systems and databases
• Experience of system support, development, and configuration, ideally in a social care setting
• Project management skills, with the ability to deliver under pressure and to tight deadlines
• Experience designing and delivering training for system users
• A strong understanding of data quality and governance
• Excellent communication and interpersonal skills, with a positive, solutions-focused attitude
• The ability to work independently, manage competing priorities, and remain flexible to meet service needs

Why Join Us?

Our offer to you…..

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.

Find out more

To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Arron Gourlay, Service Manager at agourlay@rutland.gov.uk

If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

How to Apply

Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set up process. Access to an account is necessary, as all updates regarding your application will be sent via the JGP site to the email you have used to register

If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.