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- Tasks: Lead application services, troubleshoot issues, and enhance user experience.
- Company: Join Derbyshire County Council's innovative Digital Services team.
- Benefits: Generous leave, flexi-time, pension scheme, and wellness support.
- Other info: Dynamic role with opportunities for career growth and collaboration.
- Why this job: Make a real impact on community services while developing your skills.
- Qualifications: Experience in IT systems, strong problem-solving, and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Exciting things are happening within Digital Services at Derbyshire County Council. We have completed the first phase of a major review of our organisation and strategies. We have invested in new tools to support a wide Digital Services transformation programme, to help deliver key services to the people and communities of Derbyshire.
About the Role
As a Senior Application Engineer, you will help keep our application services running well. You will lead on the technical lifecycle for application systems, from procurement and development through to support. You will provide expert advice and support to a wide range of colleagues. You will also carry out application developer duties, such as fixing technical problems and maintaining applications. This role sits within the Applications function and is line managed by the Lead Application Engineer.
Key Responsibilities
- Act as the technical specialist for application systems and understand the wider impact of changes.
- Provide support within the Applications team to agreed service levels.
- Take ownership of incidents assigned to you and see them through to completion.
- Work with suppliers and service leads to resolve issues and elevate where needed.
- Troubleshoot issues, assess configurations, and use monitoring tools to identify and fix problems.
- Record your analysis and update operational documentation.
- Assess software solutions and advise on fit, integration, and opportunities to reduce duplicate systems.
- Work with service teams and other Digital Services teams to improve support and user experience.
- Support planned work, including new systems, upgrades, changes, and enhancements.
- Use IT tools to manage day-to-day work, automate repeat tasks where appropriate, and lead problem and change work for the systems you support.
What We’re Looking For
- Experience as the lead responsible officer for major information technology systems or support services.
- Experience working at a senior level in a large IT service environment, delivering change.
- Experience motivating and developing staff to deliver strong performance.
- Experience advising non-IT colleagues and presenting clear reports or business cases to senior managers.
- Experience maintaining accurate financial and technical information.
- Proven ability to provide deep technical input to large, complex IT projects.
- Experience building and maintaining effective working relationships with partners and suppliers.
- Substantial experience implementing and supporting large and complex IT systems to agreed service levels.
- Experience planning, managing, and delivering system upgrades.
- Experience migrating systems to cloud hosting or Software as a Service (SaaS).
- Knowledge of asset and configuration management, availability and capacity management, incident management, problem management, and change management.
- A commitment to high levels of customer service and service improvement.
- A relevant degree or equivalent recognised IT qualification, or relevant experience at a senior level.
Why Join Us
- Be part of a team that focuses on improving services.
- Work with a wide range of people across the council and with external partners.
- Take on varied work across key systems that support council services.
- Develop your skills through new work, upgrades, and service improvements.
What we offer you
Derbyshire is a great place to live and work, with miles of countryside and many villages and towns across the county. There are also benefits to being a Derbyshire County Council employee:
- Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years’ service).
- Flexi time, allowing up to an additional 2 days of leave per month.
- Generous local government pension scheme.
- Guaranteed incremental annual pay increases.
- Training and development opportunities.
- Access to a comprehensive wellbeing package.
- Cycle to work scheme.
- Discounts at selected county leisure centres.
- Free eye tests.
- And much more.
If you want a role where you can make a real difference to the services we provide, we would like to hear from you. Apply now by sending us your CV.
Senior Applications Engineer employer: East Midlands Councils/East Midlands Jobs
Contact Detail:
East Midlands Councils/East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Applications Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Derbyshire County Council on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and supporting applications, we should be ready to discuss specific examples of how we've tackled similar challenges in the past.
✨Tip Number 3
Showcase our problem-solving skills! During the interview, we can share stories that highlight our ability to manage incidents and improve user experience. This will demonstrate that we’re not just tech-savvy but also customer-focused.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it’s a great way to remind them why we’re the perfect fit!
We think you need these skills to ace Senior Applications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Applications Engineer role. Highlight your experience with application systems and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved application services or resolved complex issues in previous roles. This helps us see the impact you've made in your past positions.
Keep It Clear and Concise: We appreciate clarity! Keep your CV clear and concise, focusing on the most relevant information. Avoid jargon unless it’s necessary, and make sure your formatting is easy to read. We want to get to know you quickly!
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s quick and simple, and ensures your application gets to the right place. We’re excited to hear from you!
How to prepare for a job interview at East Midlands Councils/East Midlands Jobs
✨Know Your Tech Inside Out
As a Senior Applications Engineer, you'll need to demonstrate your technical expertise. Brush up on the specific application systems mentioned in the job description and be ready to discuss your experience with similar technologies. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've tackled complex IT issues in the past. Think of specific incidents where you took ownership and resolved problems effectively. This will highlight your ability to manage incidents and support the team under pressure.
✨Communicate Clearly with Non-IT Colleagues
Since you'll be advising non-IT staff, practice explaining technical concepts in simple terms. Prepare to discuss how you've successfully communicated with stakeholders in previous roles, as this will demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Emphasise Your Teamwork and Leadership Experience
This role involves working closely with various teams and leading initiatives. Be ready to talk about your experience motivating and developing staff, as well as how you've collaborated with partners and suppliers. Highlighting these experiences will show that you're a team player who can also take charge when needed.