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- Tasks: Lead front of house operations and ensure an exceptional customer experience at cultural venues.
- Company: Chesterfield Borough Council, dedicated to enhancing community culture.
- Benefits: Competitive leave entitlement and access to a local government pension scheme.
- Other info: Opportunity to lead a passionate team and engage with diverse audiences.
- Why this job: Be part of a vibrant team and make a difference in the community's cultural scene.
- Qualifications: Hospitality experience, food hygiene, first aid qualifications, and a personal license.
The predicted salary is between 30000 - 40000 £ per year.
Chesterfield Borough Council is looking for a deputy customer experience manager to manage front of house operations at their new cultural venues, including a theatre and museum, 1435. The role involves ensuring exceptional customer experience, managing catering and bar operations, and leading a team of assistants and volunteers.
Ideal candidates will possess:
- Hospitality experience
- Relevant qualifications in food hygiene and first aid
- A personal license
Employee benefits include competitive leave entitlement and access to a local government pension scheme.
Guest Experience Lead, Cultural Venues in London employer: East Midlands Councils/East Midlands Jobs
Contact Detail:
East Midlands Councils/East Midlands Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead, Cultural Venues in London
✨Tip Number 1
Network like a pro! Reach out to people in the cultural venues sector, especially those who work at Chesterfield Borough Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your hospitality skills! When you get the chance to meet potential employers, share specific examples of how you've created exceptional customer experiences in the past. We love hearing about real-life stories!
✨Tip Number 3
Prepare for the interview by researching the venue's mission and values. Tailor your answers to show how your experience aligns with their goals. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Guest Experience Lead, Cultural Venues in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles that highlight how you've gone above and beyond to ensure guests leave with a smile.
Highlight Relevant Experience: Make sure to emphasise any hospitality experience you have, especially in managing teams or front of house operations. We want to know how your background aligns with the role of Guest Experience Lead at our cultural venues.
Be Clear About Your Qualifications: If you have qualifications in food hygiene, first aid, or a personal license, don’t forget to mention them! These details are crucial for us to understand how you meet the requirements of the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Chesterfield Borough Council.
How to prepare for a job interview at East Midlands Councils/East Midlands Jobs
✨Know Your Venues
Familiarise yourself with the cultural venues you'll be managing. Research their history, mission, and any recent events or exhibitions. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Hospitality Skills
Prepare examples from your past roles that highlight your customer service excellence. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to ensure an exceptional customer experience.
✨Team Leadership Insights
Be ready to discuss your leadership style and how you motivate a team. Share specific instances where you successfully led a team, managed volunteers, or improved team dynamics. This is crucial for a role that involves leading assistants and volunteers.
✨Understand Health and Safety Regulations
Brush up on food hygiene standards and first aid protocols relevant to the hospitality industry. Be prepared to discuss how you would implement these practices in the venues to ensure a safe and enjoyable experience for all guests.