At a Glance
- Tasks: Lead front of house operations and ensure an exceptional customer experience at cultural venues.
- Company: Chesterfield Borough Council, dedicated to enhancing community culture.
- Benefits: Competitive leave entitlement and access to a local government pension scheme.
- Other info: Opportunity to lead a passionate team in exciting cultural settings.
- Why this job: Be part of a vibrant team and make a difference in the community's cultural scene.
- Qualifications: Hospitality experience, food hygiene, first aid qualifications, and a personal license.
The predicted salary is between 30000 - 40000 € per year.
Chesterfield Borough Council is looking for a deputy customer experience manager to manage front of house operations at their new cultural venues, including a theatre and museum, 1435. The role involves ensuring exceptional customer experience, managing catering and bar operations, and leading a team of assistants and volunteers.
Ideal candidates will possess:
- Hospitality experience
- Relevant qualifications in food hygiene and first aid
- A personal license
Employee benefits include competitive leave entitlement and access to a local government pension scheme.
Guest Experience Lead, Cultural Venues employer: East Midlands Councils/East Midlands Jobs
Chesterfield Borough Council is an excellent employer, offering a vibrant work culture that prioritises exceptional customer service in its new cultural venues. Employees benefit from competitive leave entitlements, a local government pension scheme, and opportunities for professional growth within the hospitality sector, all while contributing to the community's cultural landscape.
Contact Detail:
East Midlands Councils/East Midlands Jobs Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead, Cultural Venues
✨Tip Number 1
Network like a pro! Reach out to people in the cultural venues sector, especially those who work at Chesterfield Borough Council. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your hospitality skills! When you get the chance to meet potential employers, share specific examples of how you've created exceptional customer experiences in the past. Make it memorable!
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or help out at local events related to the cultural venues, jump in. It’s a great way to showcase your passion and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Guest Experience Lead, Cultural Venues
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles that highlight how you've gone above and beyond to ensure guests leave with a smile.
Highlight Relevant Experience:Make sure to showcase any hospitality experience you have, especially in managing front of house operations. We want to know about your skills in catering and bar management, so don’t hold back on those details!
Mention Your Qualifications:If you’ve got qualifications in food hygiene, first aid, or a personal license, be sure to mention them! These are key for the role, and we’d love to see how your credentials align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chesterfield Borough Council!
How to prepare for a job interview at East Midlands Councils/East Midlands Jobs
✨Know Your Venues
Familiarise yourself with the cultural venues you'll be managing. Research their history, mission, and any recent events or exhibitions. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Hospitality Skills
Prepare examples from your past roles that highlight your customer service excellence. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to ensure an exceptional customer experience.
✨Team Leadership Insights
Be ready to discuss your leadership style and how you motivate a team. Share specific instances where you successfully led a team, managed volunteers, or improved team dynamics. This is crucial for a role that involves leading assistants and volunteers.
✨Understand Health and Safety
Brush up on food hygiene regulations and first aid protocols, as these are essential for the role. Be prepared to discuss how you would implement these practices in the venue to ensure a safe and enjoyable experience for all guests.
