East Midlands Combined County Authority seeks an experienced IT Service Management Lead to shape and lead ITIL-aligned processes across the organisation. You will own incident, problem and change management, drive continual improvement and ensure high service standards in collaboration with MSPs and SOC providers.
Reporting to the Head of ICT Service Delivery, you will manage major incidents, develop the service catalogue and SLAs, and deliver performance dashboards.
#J-18808-Ljbffr
IT Service Management Lead — Hybrid & Regional Impact in Chesterfield employer: East Midlands Combined County Authority
At East Midlands Combined County Authority, we pride ourselves on being an excellent employer that values innovation and collaboration in the IT sector. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have opportunities to develop your skills and advance your career in a supportive environment. Join us in delivering high-quality public services and be part of a team that prioritises excellence and user experience.
Contact Details:
East Midlands Combined County Authority Recruitment Team
