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For Companies At a Glance
- Tasks: Support and develop Microsoft cloud and endpoint environments while solving complex IT issues.
- Company: Join a forward-thinking organisation focused on user-centric ICT solutions.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic tech environment with hands-on experience.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft 365 and Intune.
The predicted salary is between 34434 - 39152 £ per year.
We’re looking for an experienced IT Engineer to play a key role in supporting and developing EMCCA’s modern Microsoft cloud and endpoint environment. This is a hands‑on technical role, combining strong 2nd line support capability with the opportunity to improve services, strengthen security, and contribute to a resilient, user‑focused ICT function. You’ll provide technical support and administration across Microsoft 365, Azure/Entra ID, Intune/Autopilot and endpoint security, while also delivering onsite support, coordinating with our Managed Service Provider (MSP) and SOC, and contributing to service governance and cyber assurance. This role suits someone who enjoys solving complex problems, working autonomously within clear frameworks, and collaborating with colleagues and partners to deliver high‑quality outcomes.
Key Responsibilities
- Provide technical administration and support for Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), Azure/Entra ID, Intune/Autopilot, and endpoint security baselines.
- Resolve incidents and service requests, including escalated issues, ensuring accurate logging, clear communication, and timely resolution through the ITSM tool.
- Deliver onsite support and equipment installations across EMCCA sites, undertaking site health checks and coordinating changes and escalations with the MSP.
- Administer identity and access management, including licence management, enterprise application onboarding (SSO), and Conditional Access policies.
- Apply configuration, compliance and security policies via Intune/Autopilot and manage device lifecycle processes (joiners, movers, leavers).
- Work with suppliers and SaaS vendors, raising and tracking tickets, validating fixes, and supporting service catalogue and knowledge base updates.
- Contribute to service governance activities including change enablement, root cause analysis, knowledge management, and Cyber Essentials Plus evidence.
- Develop and maintain automation and reporting using tools such as PowerShell and Microsoft Graph.
- Create and maintain runbooks and knowledge articles, supporting a shift‑left approach and continuous service improvement.
What We’re Looking For
Essential experience and skills
- Proven experience delivering 2nd line support in a production Microsoft 365 and Intune environment.
- Strong working knowledge of Windows, iOS and Android operating systems and the Microsoft Office suite.
- Solid understanding of desktop support environments and broader ICT infrastructure, including cloud platforms, networks and communications systems.
- Ability to work independently, take ownership of complex issues, and deliver high‑quality outcomes within agreed frameworks.
Desirable
- Experience using PowerShell, Microsoft Graph, or working with Sentinel playbooks and security tooling.
- A valid UK driving licence with business‑use motor insurance.
Qualifications
- A relevant technical qualification (e.g. Microsoft Certified Desktop Engineer) or equivalent practical experience.
- ITIL certification or equivalent hands‑on service management experience.
IT Engineer in Chesterfield employer: EAST MIDLANDS COMBINED COUNTY AUTHORITY
Contact Detail:
EAST MIDLANDS COMBINED COUNTY AUTHORITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in Chesterfield
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for an IT Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Microsoft 365 and Intune. This will give potential employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical questions and scenarios related to 2nd line support. Confidence is key when you're in the hot seat!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with cloud environments and endpoint security.
We think you need these skills to ace IT Engineer in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight your experience with Microsoft 365, Azure, and Intune, as these are key areas for us. Use specific examples that showcase your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience in delivering 2nd line support and any relevant qualifications.
Showcase Your Technical Skills: We love seeing technical skills in action! If you’ve worked with PowerShell or have experience in service governance, make sure to include that in your application. It’s all about demonstrating how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EAST MIDLANDS COMBINED COUNTY AUTHORITY
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific experiences where you've provided 2nd line support or resolved complex issues. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled tricky problems in past roles. Think about situations where you had to work independently or collaborate with others to deliver high-quality outcomes. This will demonstrate your ability to think critically and act decisively.
✨Familiarise Yourself with Service Governance
Understand the basics of service governance, change enablement, and root cause analysis. Be ready to discuss how you’ve contributed to these areas in previous jobs. This will highlight your commitment to continuous improvement and service excellence.
✨Practice Communication and Teamwork
Since this role involves coordinating with Managed Service Providers and other teams, practice articulating your thoughts clearly. Prepare to discuss how you’ve communicated technical information to non-technical colleagues, as well as how you’ve worked collaboratively to achieve goals.