At a Glance
- Tasks: Be the first point of contact for businesses seeking support and guidance.
- Company: Join a respected organisation dedicated to enhancing local businesses and communities.
- Benefits: Enjoy 25 days holiday, flexible working, and professional development opportunities.
- Other info: Dynamic role with varied tasks and excellent career growth potential.
- Why this job: Make a real difference by helping entrepreneurs and businesses thrive.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
9am on 1 September 2026 closing date but may close earlier if there are sufficient applications. £26,000 to £30,000 per annum. Pro rata for part time. Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week.
Overview
Do you enjoy helping people, solving problems and connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member. In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.
Key activities include:
- Responding to enquiries
- Undertaking initial assessments
- Identifying support needs
- Guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes)
No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities. This role is ideal for someone who enjoys working with people, building relationships and making a positive difference to businesses and local communities.
Key areas of responsibility:
- Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
- Provide a welcoming, professional and responsive customer experience.
- Conduct initial triage conversations and light-touch business diagnostics.
- Assess customer needs and allocate participants to the most appropriate support pathway.
- Arrange referrals to advisers, workshops, events and specialist support services.
- Maintain up-to-date knowledge of local, regional and national business support programmes.
- Build positive relationships with business support partners and stakeholders.
- Monitor participant progression and ensure customers successfully engage with recommended support.
- Maintain accurate CRM records and programme information.
- Contribute to programme targets, quality standards and continuous improvement activities.
Applicants will possess:
- Experience working with businesses, entrepreneurs or customers seeking advice and support.
- Excellent communication and interpersonal skills – particularly by phone, email and video call.
- An ability to build rapport quickly and inspire confidence.
- Strong organisational skills and attention to detail.
- Experience using CRM systems and Microsoft Office applications including Teams.
- Knowledge of business support services, funding opportunities or enterprise support programmes.
- Able to assess customer needs and identify appropriate support solutions.
- A proactive and solutions-focused approach.
- Able to manage a varied workload.
- A can-do attitude for working in a fast-paced, customer-focused environment.
- A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.
What you can expect in return:
- 25 days holiday plus bank holidays each year (pro rata for part time)
- 28% employer contribution to pension scheme (non-contributory for employee)
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self-help toolkits, discounts and more
- Your Birthday off plus an extra day of leave after 5 and 10 years' service
- Life assurance (death in service support scheme) for your beneficiaries
- Agile working and dress for the day policy (subject to role)
- Two CSR days to take per year (volunteering activity)
- Access to tax-free childcare and Bike2Work schemes
- Special leave for bereavement, compassionate leave & dependent related time off
- Learning and professional development opportunities
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army
- Recognition and engagement schemes including Praise Exchange
- Tax free 55p per business mile for cars (up to 10,000 miles per year)
Company Overview
East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) is a well-respected and award-winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Frontline Adviser in Chesterfield employer: East Midlands Chamber
East Midlands Chamber is an exceptional employer that values creativity and innovation in its workforce. With a flexible working environment and opportunities for travel, employees can thrive while contributing to impactful social media strategies that enhance brand visibility. The supportive work culture fosters professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the dynamic field of social media.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Adviser in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East Midlands Chamber. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East Midlands Chamber before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Frontline Adviser in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East Midlands Chamber:Your cover letter is your chance to shine! Tell us why you want to work at East Midlands Chamber specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East Midlands Chamber!
How to prepare for a job interview at East Midlands Chamber
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
