At a Glance
- Tasks: Be the friendly face of our organisation, providing exceptional customer service and administrative support.
- Company: Join a respected business support organisation making a difference in the community.
- Benefits: Competitive salary, flexible part-time hours, and generous holiday allowance.
- Why this job: Perfect for organised individuals who love helping others and thrive in a dynamic environment.
- Qualifications: Experience in reception roles, strong communication skills, and a proactive attitude.
The predicted salary is between 24100 - 25700 € per year.
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award-winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region's business community.
Salary: £14, (£23,161.32 FTE) per annum. From 1 April the salary will rise to £15, (£24,479 FTE) per annum.
Based at: Office based in Chesterfield
Contract: Permanent, part-time (22.5 hours per week)
1. WHY THE POST EXISTS
Are you an organised, proactive and approachable individual? Do you have experience in providing reception cover? Can you provide a high level of detail and do you have a passion for delivering exceptional customer service virtually and in-person? If so, you could be our next Enquiry Support team member.
In this role, you will provide a warm, well-organised, professional and enthusiastic administrative service including being responsible for the reception area and main phone lines. As part of this front-facing team, you must be a great communicator in writing and verbally, be a team player, have strong computer skills, a willingness to learn, able to prioritise and multitask, and maintain a positive disposition. You are a gateway to the Chamber for thousands of interactions each year, leading by example and contributing to the efficient and smooth running of our premises is an important task. This role is part of a job share and operates as premise cover, therefore, the usual working pattern will be 9am to 5pm on Monday, Wednesday and Friday with a 30-minute unpaid break each day.
2. THE KEY AREAS OF RESPONSIBILITY
- Front of house – Act as the first point of contact for all visitors and callers, ensuring a welcoming, efficient, and professional experience. Lead by example in maintaining high service standards for both in-person and virtual interactions. Receive, sort, and distribute incoming mail and deliveries, and prepare outgoing post or collections.
- Customer service – Deliver high-quality enquiry services, including greeting visitors, handling calls/emails, responding to and escalating customer issues, and managing visitor access. Coordinate contingency plans and provide ad-hoc cover during job-share leave as needed.
- Administrative support – Assist with updating maintenance logs and trackers, monitoring shared office and refreshments supplies, and ensuring common areas remain tidy and functional, maintaining accurate records, following up on outstanding facilities issues and supporting ongoing improvements to internal processes.
- Communications support – Contribute to communication and information-sharing across teams, and ensure internal systems are functioning smoothly. Maintain and update a reception 'how-to' guide.
- Health, safety and compliance – Ensure all front-of-house operations align with company policies, including health and safety, access control, and security procedures. Escalate issues for resolution and assist with preventative measures to reduce complaints or disruption. Act as a first aider and fire warden onsite, and support evacuations including drills and fire alarm testing (training provided).
3. APPLICANTS WILL POSSESS
- Previous experience in a front-of-house or reception role.
- Excellent communication and interpersonal skills.
- Independent working confidence but also as a team player.
- Familiarity with customer management in-person and virtually.
- Strong organisational and multitasking abilities.
- Experience being discrete and handling confidential information.
- Confident using Microsoft Office (particularly Outlook, Teams and Word).
- A professional, can-do attitude and the ability to remain calm under pressure.
- A willingness and ability to learn on-the-job.
- Personable and approachable but also constructive.
- Strives for continuous improvement in a positive manner.
- Reliable, punctual and proactive.
- Attention to detail.
- Flexible and responsive to the needs of a dynamic environment.
- Able to listen to and accept feedback, acting to continually improve processes.
- Awareness of health and safety, and data protection protocols.
4. WHAT YOU CAN EXPECT IN RETURN
Days holiday plus...
Receptionist/Administrator (Enquiry Support) in Chesterfield employer: East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
East Midlands Chamber is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. With a commitment to professional development, staff are encouraged to grow within their roles while enjoying competitive salaries and generous holiday allowances. Located in Chesterfield, the Chamber offers a vibrant environment where you can make a meaningful impact on the local business community.
Contact Detail:
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator (Enquiry Support) in Chesterfield
✨Tip Number 1
Get to know the company! Research East Midlands Chamber and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about being approachable and professional, try role-playing common reception scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at East Midlands Chamber.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Receptionist/Administrator (Enquiry Support) in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about being the first point of contact, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your friendly tone!
Tailor Your Application:We want to see how you fit into our team! Make sure to tailor your application to highlight your experience in front-of-house roles and customer service. Mention specific examples that demonstrate your organisational skills and ability to multitask.
Be Professional Yet Personable:While we love a professional approach, don’t shy away from letting your personality shine through. We’re looking for someone who’s approachable and enthusiastic, so let that come across in your writing!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
✨Know the Company Inside Out
Before your interview, take some time to research East Midlands Chamber. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist/Administrator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled enquiries or resolved issues. Highlight your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring a simple example of a system or method you use to stay organised in your daily work.
✨Practice Your Communication Style
Since you'll be the first point of contact, effective communication is crucial. Practice articulating your thoughts clearly and confidently. Consider doing a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as approachable and professional.
