Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and contribute to exciting digital projects.
- Company: Join a pioneering housing association focused on digital innovation.
- Benefits: Enjoy 40 days annual leave, pension schemes, and health benefits.
- Other info: Flexible working with 60% in-office attendance and great career growth.
- Why this job: Kickstart your IT career in a supportive, tech-driven environment.
- Qualifications: Relevant IT qualification or equivalent experience required.
The predicted salary is between 31792 - 35332 £ per year.
Are you ready to join one of the UK’s most innovative housing associations? It’s been 17 years since we became a .com company, and we are on a mission to provide ‘Healthy Happy Homes’, with a reputation for providing first class affordable housing and services. We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal.
Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub – integrated with a variety of 3rd parties – to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.
Although it’s a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothian—home to a vibrant team of colleagues.
About The Role
Reporting directly to our Data & Technology Manager, you’ll be a key member of our team in the delivery of IT services. You’ll deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital services. Some of your key responsibilities will include:
- Provide day‑to‑day IT support to staff, including troubleshooting hardware, software, Microsoft 365 and system access issues, ensuring a responsive and customer‑focused service.
- Maintain and support IT systems and infrastructure, including user devices, core business applications and liaise with external ICT suppliers.
- Support information security and continuous improvement, helping maintain secure, compliant systems and contributing to IT projects, documentation and service enhancements.
What You’ll Bring
We’re looking for someone that:
- Has a relevant qualification in IT, Computing or Digital Technology (HNC/HND, degree or equivalent practical experience).
- Is educated to, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Certified: Fundamentals (MS-900).
- Possesses solid knowledge of IT hardware, software, and basic networking principles.
- Is a proactive problem solver who enjoys diagnosing complex issues, uses initiative to resolve problems before escalation, and takes ownership of outcomes.
- Looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience.
- Has strong customer service skills and the ability to communicate effectively with non-technical users.
- Can commit to living the values of the Association.
What We Offer
As EVH Full Members, we offer an excellent package, including:
- 40 days annual leave.
- Final Salary Pension Scheme.
- Car and Mobile Phone Allowances.
- Simply Health membership.
- Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare).
All available from day one. 60% workplace attendance is normally expected each week with the option to work the remainder remotely.
Ready to take the next step in your IT career? (We welcome applications from recent graduates and candidates with equivalent qualifications or practical experience.) To download a recruitment pack and apply please visit our website. For further details please call Tel: 01620 825032. CV’s will not be accepted. Closing date is Midday on Tuesday 12 May 2026. Interviews date Tuesday 19 May. A basic disclosure check will be required to be undertaken by the successful candidate.
East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.
IT Assistant in Haddington employer: East Lothian Housing Association
Contact Detail:
East Lothian Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant in Haddington
✨Tip Number 1
Get to know the company! Research their mission and values, especially their focus on digital services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting IT issues, think of examples from your past experiences where you successfully resolved tech problems. Be ready to share these stories during your interview.
✨Tip Number 3
Network with current employees or alumni who work there. They can provide insider tips about the interview process and what the team is really like. Plus, it shows your proactive approach to connecting with the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission of providing healthy happy homes.
We think you need these skills to ace IT Assistant in Haddington
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant IT qualifications and experience in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of hardware, software, and networking principles!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our mission of providing first-class digital services.
Be a Problem Solver: We love proactive problem solvers! In your application, share examples of how you've tackled complex IT issues in the past. This will show us that you take ownership of outcomes and are ready to jump into action when challenges arise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits package there.
How to prepare for a job interview at East Lothian Housing Association
✨Know Your Tech
Make sure you brush up on your knowledge of IT hardware, software, and basic networking principles. Familiarise yourself with Microsoft 365 and any relevant technologies mentioned in the job description. This will help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex IT issues in the past. Think about times when you took initiative to solve a problem before it escalated. This will demonstrate your proactive approach and ownership of outcomes.
✨Customer Service is Key
Since this role involves supporting non-technical users, practice explaining technical concepts in simple terms. Be ready to discuss how you've provided excellent customer service in previous roles, as strong communication skills are essential.
✨Embrace Continuous Improvement
Think about ways you've improved processes or enhanced user experiences in your past roles. Be prepared to share these examples during the interview, as the company values innovation and continuous improvement in their digital services.