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- Tasks: Provide IT support, troubleshoot issues, and contribute to exciting digital projects.
- Company: Join a pioneering housing association focused on 'Healthy Happy Homes'.
- Benefits: Enjoy 40 days annual leave, pension schemes, and flexible remote work options.
- Other info: Be part of a diverse team in a vibrant office in beautiful Haddington.
- Why this job: Kickstart your IT career in a dynamic, digital-first environment with real impact.
- Qualifications: Relevant IT qualification or practical experience; eager to learn Microsoft certifications.
The predicted salary is between 31792 - 35332 £ per year.
Are you ready to join one of the UK's most innovative housing associations? We are on a mission to provide 'Healthy Happy Homes', with a reputation for providing first class affordable housing and services. We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal.
Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub – integrated with a variety of 3rd parties – to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.
Although it’s a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothian—home to a vibrant team of colleagues. Reporting directly to our Data & Technology Manager, you’ll be a key member of our team in the delivery of IT services.
- Deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital services.
- Provide day‐to‐day IT support to staff, including troubleshooting hardware, software, Microsoft 365 and system access issues, ensuring a responsive and customer‐focused service.
- Maintain and support IT systems and infrastructure, including user devices, core business applications and liaise with external ICT suppliers.
- Support information security and continuous improvement, helping maintain secure, compliant systems and contributing to IT projects, documentation and service enhancements.
Requirements:
- Has a relevant qualification in IT, Computing or Digital Technology (HNC/HND, degree or equivalent practical experience).
- Is educated to, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Certified.
- Possesses solid knowledge of IT hardware, software, and basic networking principles.
- Looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience.
Benefits:
- 40 days annual leave
- Final Salary Pension Scheme
- Car and Mobile Phone Allowances
- Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare)
60% workplace attendance is normally expected each week with the option to work the remainder remotely. Ready to take the next step in your IT career? We welcome applications from recent graduates and candidates with equivalent qualifications or practical experience.
To download a recruitment pack and apply please visit our website. East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.
Help Desk Assistant / Administrator in Haddington employer: East Lothian Housing Association
Contact Detail:
East Lothian Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Assistant / Administrator in Haddington
✨Tip Number 1
Get to know the company! Research East Lothian Housing Association and understand their mission of providing 'Healthy Happy Homes'. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or hardware problems. Being ready to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the digital-first culture at East Lothian Housing Association.
We think you need these skills to ace Help Desk Assistant / Administrator in Haddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Assistant role. Highlight your relevant IT skills and experience, especially with Microsoft 365 and troubleshooting. We want to see how you can contribute to our digital-first culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and how you can enhance our services. Let us know why you're excited about joining our team and how you align with our mission of providing 'Healthy Happy Homes'.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and improve processes, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at East Lothian Housing Association
✨Know Your Tech
Make sure you brush up on your knowledge of IT hardware, software, and basic networking principles. Familiarise yourself with Microsoft 365 and any relevant tools mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT support issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to provide a responsive and customer-focused service, which is key for this role.
✨Understand Their Digital Culture
Research the company's digital-first approach and their tenant-facing technology. Be ready to discuss how you can contribute to their mission of providing 'Healthy Happy Homes' through innovative IT solutions. Showing that you align with their values will make a great impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, ongoing IT projects, or their approach to information security. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. Plus, it keeps the conversation engaging!