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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to help turn houses into homes.
- Company: Join a growing organisation dedicated to making a difference in East Lothian.
- Benefits: Enjoy 30 days annual leave, flexible working, and a great work/life balance.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Be part of a values-led organisation with excellent career growth opportunities.
The predicted salary is between 26700 - 29200 £ per year.
Are you passionate about delivering excellent customer service and keen to make a real difference in people’s lives by supporting them with the services that help turn a house a home? We are a growing organisation that builds and manages a range of homes to meet a variety of needs in East Lothian, and looking for two enthusiastic and motivated individuals to join our new Customer Services team. This is an exciting opportunity to be part of a team that supports our tenants and customers by providing professional and accurate information and advice, helping them to resolve issues, access services and feel confident that they are being listened to and supported.
The Role
As a Customer Services Adviser, you will be responsible for providing quality housing information and advice to internal and external customers, with a focus on first point of contact resolution. You will ensure customers receive accurate, accessible information, advice and assistance on issues such as repairs and maintenance, tenancy management, rent payments, neighbour nuisance and anti-social behaviour. You will handle customer complaints and promote take up of our digital services. As part of a Team, you will also be responsible for the administration of our Digital Lettings Service, and for implementing our These Homes (Allocations) Policy, ensuring our homes are let in line with targets. You will provide administrative support to both our Housing & Asset Management Teams and will be expected to work collaboratively across all departments.
About You
You will be a compassionate, patient and respectful person with strong communication skills, committed to delivering high standards of customer care and continuous improvement. The role will be challenging and varied, and will require an eye for detail, the ability to multi-task and flexibility to prioritise workload depending on the demands of the service, to meet the needs of our customers. You will also be a collaborative team player with a proactive and solution-focussed mindset and must have a ‘can-do’ attitude.
Why Join Us
We are a values-led organisation where customer experience truly matters, and if you like helping others, this role provides an opportunity to make a real and positive difference to the lives of our tenants and other service users. We are a friendly and supportive organisation that offers generous conditions and a great work/life balance. Some of the benefits include:
- 30 days annual leave plus public holidays
- Flexible working
- A Defined Benefit Pension Scheme with employer contributions
- Employee Advice Service including counselling
- Simply Health Care Plan
How to Apply
If you feel you have the necessary skills and experience and you would like to work in an innovative and fast moving environment, please complete our online application form. If you would like a printed application pack, please telephone 01620 825032. Please note that CV’s will not be accepted for this post. If you would like an informal chat about the job, please contact Karen Barry, our Director of Housing & Customer Services on 01620 825032.
Closing date for applications: Noon Tuesday 31 March 2026. Interviews are expected to take place during week commencing 13 April 2026. As a Disability Confident Employer we’ll interview all disabled candidates who meet all of the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work. ELHA is committed to Equal Opportunities. Scottish Charity No: SC028900.
Customer Services Adviser - 2 posts in Haddington employer: East Lothian Housing Association
Contact Detail:
East Lothian Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser - 2 posts in Haddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use examples from your past experiences to demonstrate how you've handled similar situations. We love hearing real stories!
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your communication abilities and your passion for helping others. Remember, as a Customer Services Adviser, you'll be making a difference in people's lives, so let that shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Adviser - 2 posts in Haddington
Some tips for your application 🫡
Show Your Passion: When filling out your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference in people's lives.
Be Clear and Concise: Keep your answers straightforward and to the point. We appreciate clarity, so make sure you highlight your relevant experience without waffling on.
Tailor Your Application: Make sure to align your skills and experiences with the job description. We’re looking for specific qualities, so don’t be shy about showcasing how you fit the bill!
Apply Through Our Website: Remember, the best way to apply is through our online application form. It’s quick and easy, and ensures your application goes straight to us!
How to prepare for a job interview at East Lothian Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Adviser role. Familiarise yourself with the key responsibilities, such as providing housing information and handling customer complaints. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Customer Services Adviser, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will show that you can handle the demands of the role and provide excellent customer care.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss these examples during your interview, as this will highlight your proactive and solution-focused mindset, which is crucial for this role.
✨Emphasise Team Collaboration
Since the role involves working collaboratively across departments, be prepared to talk about your experience in team settings. Share how you've contributed to team success and supported colleagues, showcasing your ability to work well within a team environment.