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- Tasks: Provide IT support, troubleshoot issues, and contribute to exciting digital projects.
- Company: Join a pioneering housing association focused on 'Healthy Happy Homes'.
- Benefits: Enjoy 40 days annual leave, pension schemes, and flexible remote work options.
- Other info: Welcoming team culture in beautiful Haddington, East Lothian.
- Why this job: Kickstart your IT career in a dynamic, digital-first environment with real impact.
- Qualifications: Relevant IT qualification or practical experience; eager to learn Microsoft certifications.
The predicted salary is between 31792 - 35332 ÂŁ per year.
Are you ready to join one of the UK's most innovative housing associations? We are on a mission to provide 'Healthy Happy Homes', with a reputation for providing first class affordable housing and services. We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal.
Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub â integrated with a variety of 3rd parties â to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.
Although itâs a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothianâhome to a vibrant team of colleagues. Reporting directly to our Data & Technology Manager, youâll be a key member of our team in the delivery of IT services. Youâll deal with incoming IT Support tickets as well as contributing to IT projects to deliver new and improved digital services.
- Provide dayâtoâday IT support to staff, including troubleshooting hardware, software, Microsoft 365 and system access issues, ensuring a responsive and customerâfocused service.
- Maintain and support IT systems and infrastructure, including user devices, core business applications and liaise with external ICT suppliers.
- Support information security and continuous improvement, helping maintain secure, compliant systems and contributing to IT projects, documentation and service enhancements.
Requirements:
- Has a relevant qualification in IT, Computing or Digital Technology (HNC/HND, degree or equivalent practical experience).
- Is educated to, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Certified.
- Possesses solid knowledge of IT hardware, software, and basic networking principles.
- Looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience.
Benefits:
- 40 days annual leave
- Final Salary Pension Scheme
- Car and Mobile Phone Allowances
- Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare)
60% workplace attendance is normally expected each week with the option to work the remainder remotely. Ready to take the next step in your IT career? We welcome applications from recent graduates and candidates with equivalent qualifications or practical experience.
To download a recruitment pack and apply please visit our website. East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.
Assistant Service Desk Administrator in Haddington employer: East Lothian Housing Association
Contact Detail:
East Lothian Housing Association Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Assistant Service Desk Administrator in Haddington
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital-first approach and think about how your skills can contribute to their mission of providing 'Healthy Happy Homes'.
â¨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you improved processes or enhanced user experience, especially in IT support roles.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Service Desk Administrator in Haddington
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Desk Administrator role. Highlight your relevant IT skills and experiences that match the job description, like troubleshooting and customer support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our mission of providing 'Healthy Happy Homes'. Keep it friendly and professional.
Show Off Your Tech Skills: Donât forget to mention any relevant qualifications or certifications, especially if youâre working towards Microsoft Certified: Azure Fundamentals or Microsoft 365 Certified. We love seeing candidates who are eager to learn!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Itâs the best way to ensure your application gets to us directly and shows youâre serious about joining our team!
How to prepare for a job interview at East Lothian Housing Association
â¨Know Your Tech
Make sure you brush up on your knowledge of IT hardware, software, and basic networking principles. Familiarise yourself with Microsoft 365 and any relevant technologies mentioned in the job description. This will not only help you answer technical questions but also show your genuine interest in the role.
â¨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT support issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to provide a responsive and customer-focused service, which is key for this position.
â¨Research the Company
Dive into the company's mission of providing 'Healthy Happy Homes' and their digital-first approach. Understanding their values and services will allow you to tailor your answers and show that you're aligned with their goals. Plus, it gives you great talking points during the interview!
â¨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their IT projects, team dynamics, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.