Housing Customer Advisor — Make a Real Difference (Flexible Hours) in Carterton

East Lothian Housing Association Ltd is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on first point of contact resolution. You will handle repairs, tenancy inquiries, rent payments, and issues such as neighbour nuisance, while promoting digital self-service options and supporting the Digital Lettings Service and Allocations policy.

The role requires empathy, strong communication, and the ability to multi-task in a busy

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