At a Glance
- Tasks: Assist in managing utility bills and ensure top-notch service delivery.
- Company: Join East Lothian Council, a supportive and flexible workplace.
- Benefits: Competitive hourly pay, flexible hours, and part-time options available.
- Other info: Level 1 Disclosure Clearance needed; great for gaining valuable work experience.
- Why this job: Make a difference while balancing your studies or other commitments.
- Qualifications: Higher level education or equivalent experience required.
The predicted salary is between 16.7 - 17.84 £ per hour.
Hourly rate of pay: £16.70 - £17.84
Monday - Friday, 08:00-16:00. Flexi time is applicable, and starting and finishing times are flexible. To start asap.
Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part-time basis, please tell us in the Additional Information section of the application form.
Assist in achieving performance targets by effectively administering utility bills received from energy suppliers and in establishing and maintaining quality control systems to ensure best value of service delivery.
Educated to ‘Higher’ level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
This role requires Level 1 Disclosure Clearance. If you have spent more than 3 months working or living outside the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Support Officer (Part Time) in Tranent employer: East Lothian Council
At Whitecraig Primary School, we pride ourselves on fostering a supportive and nurturing work environment for our Early Years Support Workers. With a focus on professional development and a commitment to high-quality early years care, our new nursery space offers an exciting opportunity to make a meaningful impact in the lives of children aged 2-5. Join us in a role that not only values your contributions but also encourages growth and collaboration within a vibrant school community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer (Part Time) in Tranent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like East Lothian Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at East Lothian Council and let us see your personality shine through!
We think you need these skills to ace Support Officer (Part Time) in Tranent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and East Lothian Council.
Get Familiar with Our Brand:Before applying, take some time to learn about East Lothian Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at East Lothian Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress East Lothian Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which East Lothian Council will surely appreciate.
