Vacancy Information Hourly rate of pay: £15.16 - £16.30 Post 1 - Based at The George Johnston Centre, Tranent & Ormiston Library. Days and Hours of Work: Monday - Friday, 09:00-13:00 & 14:00-17:00 Every 1 in 4 Saturdays, with a half day off in the following week, 10:00-13:00 Flexi time is applicable. Post 2 - Based at the John Gray Centre, Haddington. Days and Hours of Work: Monday - Friday, 09:00-13:00 & 14:00-17:00 One in four Monday hours are 11:00-13:00 & 14:00-19:00. Every fourth week Saturday is worked 09:30-12:30 & 13:00-16:00 in place of the preceding Monday. Flexi time is applicable. You will be asked to indicate which post(s) you would like to be considered for when you complete the application form. To start asap. The successful candidate will have experience of responding quickly to changing customer and service needs. This is a busy and varied role offering support with a wide range of Council services which could include homeless enquiries, benefits, rent and council tax and processing payments. The team also process applications for National Entitlement Cards and offer supported appointments for those unable to apply online for Blue Badges so strong communication and people skills are crucial. The successful candidate will be required to help support customers access services online and as such must have strong digital and communication skills. Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults. Libraries are very popular with children and young people, and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs and other groups for children and families. Our teams work flexibly across our offices and whilst the successful candidate will mainly work between 2 locations, they will be required to cover other locations across East Lothian potentially at short notice when required. Job Details Delivery of front-line customer and library services. To respond to customer enquiries regarding a wide range of Council services predominantly through face-to-face contact, but also via telephone and email, in compliance with Council policies and procedures. Work flexibly across a number of locations as required. Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them. Job Requirements Relevant Qualifications Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience. Driving Licence A full current driving licence is desirable for this post. PVG Membership This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020. All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made. Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website. Additional Information For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us . If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Senior Customer Service Assistant - 2 Positions Available - George Johnstone Centre, Tranent & Ormiston Library, and John Gray Centre, Haddington - EAL13011 employer: East Lothian Council
Musselburgh Grammar School is an exceptional employer, dedicated to fostering a vibrant and inclusive work environment where teachers can thrive. With a strong commitment to professional development and a supportive community, staff are encouraged to innovate and collaborate, ensuring that every educator has the opportunity to make a meaningful impact on students' lives. Located just five miles from Edinburgh, the school offers easy access to the city while being at the heart of a loyal and engaged local community.
