At a Glance
- Tasks: Assist vulnerable customers and respond to urgent service needs.
- Company: East Lothian Council, dedicated to community support.
- Benefits: Competitive hourly rate and flexible shifts based on service needs.
- Other info: Internal applicants only; must meet essential criteria for interview.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Higher Level education or equivalent experience required.
The predicted salary is between 18.34 - 19.86 £ per hour.
Hourly rate of pay: £18.34 - £19.86
Days and Hours of Work: Shifts to be worked as and when required. This will be determined by the needs of the service. Please note that with locum/relief posts there is no guaranteed number of hours per week.
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).
Job Details:
- To respond to vulnerable and elderly customers who require urgent assistance e.g. ambulance or personal contacts.
- To assist with customer enquiries regarding a range of Council services across a number of Local Authorities in compliance with said authorities specific policies and procedures.
- To monitor Public Space CCTV and provide support to Police and Anti-Social Behaviour Officers in the discharge of their duty.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements:
- Relevant Qualifications: Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
- Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Details of how to apply and contact details can be found on the GOV.UK website.
Locum Community Response Advisers - Customer Services - INTERNAL APPLICANTS ONLY - EAL12746 in Tranent employer: East Lothian Council
East Lothian Council is an exceptional employer that prioritises the well-being of its employees while serving the community. With a strong commitment to employee growth and development, staff are encouraged to engage in meaningful work that directly impacts vulnerable populations. The supportive work culture fosters collaboration and respect, making it an ideal environment for those looking to make a difference in their local area.
