At a Glance
- Tasks: Join our team to enhance housing services and improve community support.
- Company: East Lothian Council, committed to excellent service delivery.
- Benefits: Flexible hours, competitive pay, and home/hybrid working options available.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Relevant housing qualification and experience required.
The predicted salary is between 47200 - 52600 € per year.
Hourly rate of pay: £22.76 - £25.36
Days and Hours of Work: Monday - Friday, 09:00-17:00. Starting and finishing times are flexible, and flexi time is applicable. To start asap.
An exciting opportunity has arisen in our Service Development Team based at Penston House, Macmerry. We're looking for a highly motivated customer-focussed individual to join our team and contribute to providing an excellent service.
Responsible for developing and reviewing our policies and procedures within our housing service to ensure we deliver an excellent housing service to our customers.
Home / Hybrid Working Consideration: Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies. Home or Hybrid working options can be discussed with candidates invited for interview. Please Note: All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Job Details: To undertake a range of development duties associated with the improvement of service delivery, performance management planning and stakeholder involvement for the community housing service. To liaise with other staff, members of other groups, departments and organisations, encompassing services and functions externally sourced on development issues that impact on the service. To work with frontline and other staff in the implementation of changes in policy and procedures across the service, and to ensure that the Social Housing Charter outcomes are achieved in relation to service delivery wherever possible.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours.
Job Requirements:
- Relevant Qualifications: Housing professional qualification or suitable relevant alternative post graduate qualification and substantial relevant experience in the field.
- Driving Licence: As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle. (*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Additional Information: For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo. If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team. If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk. Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Service Development & Support Officer - Housing - EAL12576 employer: East Lothian Council
East Lothian Council is an exceptional employer that prioritises employee well-being and professional growth, offering flexible working hours and the possibility of home or hybrid working arrangements. Our supportive work culture fosters collaboration and innovation, ensuring that you can make a meaningful impact in the community while developing your skills in a dynamic environment. Join us at Penston House in Macmerry, where your contributions will help shape the future of housing services for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Service Development & Support Officer - Housing - EAL12576
✨Tip Number 1
Get to know the company! Research East Lothian Council and their values, especially the 'East Lothian Way'. This will help you align your answers during the interview and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service development and customer focus. Think about your past experiences and how they relate to the role of Service Development & Support Officer.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at East Lothian Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the job!
We think you need these skills to ace Service Development & Support Officer - Housing - EAL12576
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a candidate and how your skills match up. This will help you tailor your application to stand out!
Highlight Relevant Experience:When filling out the application form, focus on your relevant experience. Use specific examples that demonstrate how you've successfully tackled similar challenges in the past. We want to see how you can contribute to our team!
Address the Essential Criteria:Make sure you meet every 'essential' criteria listed in the Person Specification. It's crucial to show us how you fit the bill, so don't skip this step! Refer back to the job outline as you complete your application.
Apply Through Our Website:Remember, we only accept applications through our website. So, make sure to complete the online application form fully. If you run into any issues, don’t hesitate to reach out for help – we’re here to support you!
How to prepare for a job interview at East Lothian Council
✨Know Your Stuff
Make sure you thoroughly understand the job description and the key responsibilities of a Service Development & Support Officer. Familiarise yourself with the policies and procedures relevant to housing services, as well as the Social Housing Charter outcomes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your customer-focused approach and experience in service delivery. Think about times when you've successfully implemented changes or improved processes. This will help you illustrate how your background aligns with the requirements of the position.
✨Embrace the 'East Lothian Way'
Familiarise yourself with the values and behaviours expected by East Lothian Council. Be ready to discuss how you embody these in your work. Reflect on your past experiences and think of examples that showcase your alignment with their values, as this could come up during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the position is the right fit for you. Consider asking about the team dynamics, opportunities for professional development, or how success is measured in the role.
