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- Tasks: Assist customers with library services and support various council services.
- Company: Join East Lothian Council, a community-focused organisation enhancing local lives.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Make a real impact in your community while gaining valuable experience and skills.
- Qualifications: Higher level education or equivalent experience; strong communication and digital skills required.
- Other info: Must be willing to work across multiple locations and engage with diverse community groups.
The predicted salary is between 29000 - 31000 £ per year.
The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.
Hourly rate of pay: £14.09 - £15.14
Days and Hours of Work:
- Monday, 09:00 - 17:00
- Wednesday, 09:00-17:00
- Thursday, 11:00-19:00
- Friday, 09:00-17:00
- Working every 1 in 4 Saturdays, 10:00-13:00
Flexi time is applicable. To start asap.
The successful candidate will have experience of responding quickly to changing customer and service needs.
This is a busy and varied role offering support with a wide range of Council services which could include homeless enquiries, benefits, rent and council tax and processing payments. The team also process applications for National Entitlement Cards and offer supported appointments for those unable to apply online for Blue Badges so strong communication and people skills are crucial.
The successful candidates will be required to help support customers access services online and as such they must have strong digital and communication skills.
Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults. Libraries are very popular with children and young people and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs and other groups for children and families.
Our teams work flexibly across our offices and whilst the successful candidate will mainly work in North Berwick or Gullane they will be required to cover other locations across East Lothian potentially at short notice when required.
To support and assist in the day to day delivery of front line customer and library services.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Relevant Qualifications:
Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Driving Licence:
A full current driving licence is desirable for this post.
PVG Membership:
This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.
Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Senior Customer Services Assistant - North Berwick Library - EAL11128 employer: East Lothian Council
Contact Detail:
East Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Assistant - North Berwick Library - EAL11128
✨Tip Number 1
Familiarise yourself with the East Lothian Way values and behaviours. During the interview, you may be asked questions that assess how well you align with these values, so understanding them will help you respond effectively.
✨Tip Number 2
Highlight your experience in customer service, especially in fast-paced environments. Be prepared to share specific examples of how you've successfully handled changing customer needs or resolved issues quickly.
✨Tip Number 3
Demonstrate your digital skills by discussing any relevant technology or software you've used in previous roles. Since the job involves helping customers access services online, showcasing your proficiency can set you apart.
✨Tip Number 4
If you have experience working with children or leading group activities, make sure to mention it. This role involves engaging with young people, so sharing your passion and relevant experiences will be beneficial.
We think you need these skills to ace Senior Customer Services Assistant - North Berwick Library - EAL11128
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification. Make sure you understand the essential criteria and responsibilities of the role, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your application, emphasise any previous experience that aligns with the role, especially in customer service and working with children. Use specific examples to demonstrate your skills in communication and adaptability.
Showcase Your Skills: Make sure to highlight your digital skills and ability to assist customers with online services. Mention any relevant qualifications or training that support your application, particularly those related to library services or community engagement.
Follow Application Instructions: Ensure you complete the online application form fully, as CVs are not accepted. Pay attention to detail and make sure all sections are filled out accurately, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at East Lothian Council
✨Know the Job Description Inside Out
Make sure you thoroughly understand the job description and person specification. Familiarise yourself with the essential criteria and be ready to discuss how your experience aligns with the requirements, especially in customer service and working with children.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated with customers in previous roles. Think about situations where you resolved issues or provided support, particularly in a library or community setting.
✨Show Your Passion for Community Engagement
Libraries play a vital role in reducing social isolation and engaging with the community. Be prepared to share your thoughts on how you can contribute to this mission and any relevant experiences you have in leading activities or working with diverse groups.
✨Prepare for Behavioural Questions
The interview may include questions based on the 'East Lothian Way' values and behaviours. Review these values and think of examples from your past that demonstrate how you embody them in your work ethic and interactions with others.
