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- Tasks: Support customers and deliver front-line library services in a vibrant community space.
- Company: Join East Lothian Council, dedicated to enhancing local communities through accessible library services.
- Benefits: Enjoy flexible working hours, competitive pay, and the chance to make a real impact.
- Why this job: Engage with children and families while fostering a welcoming atmosphere in your local library.
- Qualifications: Must have Higher level education or equivalent experience; driving licence is a plus.
- Other info: Be prepared to work across various locations in East Lothian as needed.
The predicted salary is between 29200 - 31500 £ per year.
The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £14.09 - £15.14.
Days and Hours of Work:
- Monday, 10:00-18:00
- Tuesday, 10:00-17:00
- Wednesday, 10:00-17:00
- Friday, 10:00-17:00
- Working alternate Saturdays
Flexi time is applicable. To start asap.
The successful candidate will have experience of responding quickly to changing customer and service needs. They will be required to help support customers access services online and must have strong digital and communication skills.
Libraries are warm spaces within local communities and offer opportunities to reduce social isolation by providing a welcoming atmosphere as well as group activities for adults. Libraries are very popular with children and young people, and the successful candidate will have experience of and enjoy working with them. Regular tasks include leading Bookbug song and rhyme sessions, sensory story times, code clubs, and other groups for children and families.
Our teams work flexibly across our offices, and whilst the successful candidate will mainly work in North Berwick library, they will be required to cover other locations across East Lothian potentially at short notice when required.
Job Details: To support and assist in the day-to-day delivery of front line customer and library services. Please download the Job Outline/Person Specification for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours.
Job Requirements:
- Relevant Qualifications: Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Diving Licence: A full current driving licence and/or access to a vehicle are desirable for this post.
- PVG Membership: This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.
Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check.
For additional East Lothian Council employment information please click on the following link. If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team.
If you require further information about this vacancy, please call 01620 827868, or email us. Please note: We do not accept CVs (either electronically or by mail). All our vacancies must be applied for by fully completing the online application form.
Senior Customer Services Assistant - Longniddry Library - EAL11095 employer: East Lothian Council
Contact Detail:
East Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Assistant - Longniddry Library - EAL11095
✨Tip Number 1
Familiarise yourself with the East Lothian Way values and behaviours. Understanding these will help you align your responses during the interview, showcasing how you embody these principles in your work.
✨Tip Number 2
Prepare to discuss your experience with children and young people. Think of specific examples where you've successfully engaged them in activities, as this is a key part of the role.
✨Tip Number 3
Highlight your digital skills and any experience you have in helping customers access online services. Be ready to provide examples of how you've adapted to changing customer needs in previous roles.
✨Tip Number 4
If you have a driving licence, mention it! Being able to cover different locations across East Lothian is a plus, so make sure to emphasise your flexibility and willingness to travel.
We think you need these skills to ace Senior Customer Services Assistant - Longniddry Library - EAL11095
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the Senior Customer Services Assistant role. Make sure you understand the essential criteria and responsibilities, as you'll need to address these in your application.
Tailor Your Application: When filling out the online application form, tailor your responses to highlight your relevant experience, especially in customer service and working with children. Use specific examples that demonstrate your skills in communication and digital services.
Refer to the East Lothian Way: Familiarise yourself with the 'East Lothian Way' values and behaviours. If you get an interview, you may be asked about how you embody these values, so it’s good to have examples ready.
Complete the Online Application Form: Ensure you fully complete the online application form on MyJobScotland. Remember, CVs are not accepted, so focus on providing detailed answers that reflect your qualifications and experiences relevant to the role.
How to prepare for a job interview at East Lothian Council
✨Know the Job Description Inside Out
Make sure you thoroughly understand the job description and person specification. Familiarise yourself with the essential criteria and be ready to discuss how your experience aligns with these requirements.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully responded to changing customer needs in previous roles. Highlight your ability to create a welcoming atmosphere, especially for children and families, as this is crucial for the role.
✨Showcase Your Digital Competence
Since the role involves helping customers access services online, be prepared to discuss your digital skills. Share specific instances where you've used technology to enhance customer service or improve communication.
✨Familiarise Yourself with the East Lothian Way
Understand the values and behaviours expected by East Lothian Council. Be ready to answer questions related to these values during the interview, demonstrating how you embody them in your work.
