Rent Income Adviser - 2 Positions Available (Full Time & Part Time) - EAL11970

The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £16.14 - £17.24.

Post 1 - 35 Hours per Week

• Days and Hours of Work: Monday - Friday
• Flexi time is applicable, and starting and finishing times are flexible.
• To start asap.

Post 2 - 33 Hours per Week

• Days and Hours of Work: Monday - Friday
• Flexi time is applicable, and starting and finishing times are flexible.
• To start asap.

You will be asked to indicate which post(s) you would like to be considered for when you complete the application form.

East Lothian Council is seeking two motivated and empathetic individuals to join our Revenues Service as Rent Income Advisers. Based at John Muir House in Haddington, you’ll play a key role in supporting Council tenants across East Lothian by helping to manage and recover rental income.

What You’ll Be Doing:

• Delivering an efficient and effective Rent Income service.
• Minimising rent arrears and maximising income to support high-quality housing services.
• Assisting with rent charging and collection in line with Council policies and procedures.
• Taking a preventative approach to arrears, with early intervention to avoid escalation.
• Working directly with tenants to negotiate repayment plans and identify opportunities to increase household income through welfare benefits and grants.

What We’re Looking For:

• Experience in a customer-focused environment.
• Ability to work empathetically with individuals facing financial hardship.
• Desirable: Experience working with vulnerable people and/or in a debt management setting.
• Minimum SVQ Level 2 qualification (or equivalent), or relevant experience demonstrating equivalent knowledge and skills.
• Strong communication, organisational, and negotiation skills.
• Ability to work effectively remotely using Microsoft Office and Council IT systems.

Why Join Us?

You’ll be part of a supportive team making a real difference in people’s lives. This is a rewarding opportunity for someone passionate about helping others and contributing to the sustainability of vital housing services.

Job Details:

As part of Team deliver an efficient and effective Rent Income Section service to all Council tenants in East Lothian and commit to achieving the lowest level of current and former tenant rent arrears by minimising arrears and maximising income to ensure the Council has the finances to deliver quality Housing services by ensuring customers are fully supported throughout the process and in compliance with the rent recovery process.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements:

• Relevant Qualifications NC/SVQ Level 2/Higher or equivalent level of knowledge and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
• Driving Licence: As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle. *Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.
• Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.

Additional Information:

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo.

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.