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- Tasks: Lead and support library teams while providing top-notch customer service.
- Company: Join East Lothian Council and make a difference in your community.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be at the heart of community engagement and help shape library services.
- Qualifications: Degree level education or equivalent experience in team management.
- Other info: Dynamic role with a focus on collaboration and community partnerships.
The predicted salary is between 19 - 22 £ per hour.
Hourly rate of pay: £19.45 - £21.75
Days and Hours of Work: Monday - Friday, 09:00-17:00; 1 in 4 Saturday mornings per month, 09:30-13:00, with 1/2 day given back midweek in lieu, to be agreed. Flexi time is applicable. To start asap.
The Library & Customer Services Officer is responsible for the supervision and line management of the staffing teams based in Prestonpans and Port Seton Libraries. Managing, supporting and developing team members is pivotal to the services we provide and as such the successful candidate must have direct management and supervisory experience for teams supporting customer service and/or library services. As the service responds to customer need and supports Council services it is crucial that staff are flexible and responsive to change. The successful post holder should have experience of managing and supporting staff through periods of change.
Libraries across East Lothian offer a range of services including Blue badge and Travel Pass applications, digital support and general enquiries. Prestonpans Library additionally operates as an area office accepting payment for Council services as well as support with a range of enquiries including Benefits, Council Tax, Housing and more. The successful candidate will be experienced in supporting staff to provide excellent customer services and develop strong IT skills. Prestonpans and Port Seton Libraries have close relationships with local primary schools facilitating regular class visits and offer a range of activities for families and the wider community. The successful candidate will have experience in working with partners to review and maintain services across communities.
This position is being re-advertised, previous unsuccessful applicants need not re-apply.
Job Details:
- To provide comprehensive and quality front-line library and customer services within East Lothian.
- To manage and develop a team of staff across multiple locations.
- To place the library at the heart of the community by liaising with partners including Area Partnerships, Connected Communities, Schools, Health and Third Sector colleagues.
- To provide and manage a range of resources.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements:
- Relevant Qualifications: Educated to degree level or equivalent and/or be able to demonstrate equivalent knowledge, skills and competencies gained through significant experience of managing a team delivering customer services and/or library services.
- PVG Membership: This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020. All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made. Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check.
Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information: For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Library & Customer Services Officer - EAL12250 in Prestonpans employer: East Lothian Council
Contact Detail:
East Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library & Customer Services Officer - EAL12250 in Prestonpans
✨Tip Number 1
Get to know the library and customer services landscape in East Lothian. Familiarise yourself with the specific services offered, like Blue badge applications and digital support. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees if you can. They can provide insider tips on what the team values and what challenges they face. Plus, it’s a great way to get your name out there and make a positive impression before you even apply!
✨Tip Number 3
Prepare for behavioural interview questions by reflecting on your past experiences. Think about times you've managed change or supported your team through challenges. Use the 'East Lothian Way' values as a guide to align your answers with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen. Make sure to tailor your responses to the essential criteria listed in the job description to increase your chances of landing that interview.
We think you need these skills to ace Library & Customer Services Officer - EAL12250 in Prestonpans
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Library & Customer Services Officer. Highlight the key responsibilities and essential criteria so you can tailor your application accordingly.
Show Off Your Experience: When filling out the application form, be sure to showcase your relevant experience. We want to see how you've managed teams and provided excellent customer service in the past. Use specific examples that demonstrate your skills and how they align with the role.
Be Yourself: Let your personality shine through in your application! We value authenticity and want to get a sense of who you are. Don’t be afraid to express your passion for libraries and community services – it could make all the difference!
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you complete the online application form. It’s straightforward, and if you run into any issues, just reach out to us for help. We’re here to support you!
How to prepare for a job interview at East Lothian Council
✨Know Your Stuff
Make sure you’re familiar with the job description and person specification. Highlight your relevant experience in managing teams and delivering customer services, as these are key aspects of the role. Prepare examples that showcase your ability to support staff through change.
✨Embrace the 'East Lothian Way'
Familiarise yourself with the values and behaviours expected by East Lothian Council. Be ready to discuss how you embody these in your work. Think about specific instances where you've demonstrated flexibility, responsiveness, and community engagement.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with digital support and library resources. If you have any specific tools or software you’ve used, mention them and how they helped improve customer service.
✨Engage with Community Partnerships
The role involves liaising with various partners, so think about your past experiences working with schools, health services, or community organisations. Be ready to share how you’ve successfully collaborated to enhance library services or community activities.
