At a Glance
- Tasks: Handle customer feedback and information requests for East Lothian Council.
- Company: Join a supportive team at East Lothian Council with flexible working options.
- Benefits: Competitive hourly pay, flexible hours, and home/hybrid working opportunities.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: HND or SVQ Level 4 in Business Administration or relevant experience required.
The predicted salary is between 18.34 - 19.86 £ per hour.
Hourly rate of pay: £18.34 - £19.86
Days and Hours of Work:
- Monday - Friday, 09:00-17:00
- Days of working are negotiable, starting and finishing times are flexible, and flexi time is applicable.
To start asap.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies. Home or Hybrid working options can be discussed with candidates invited for interview.
Please Note:
- All home/hybrid workers must live in the UK.
- Where an application for home-working is supported, it will be subject to a satisfactory trial period.
- Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required.
- Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Job Details
Contribute on a day-to-day basis to East Lothian Council’s Customer Feedback and Freedom of Information handling service ensuring best practice is maintained throughout the Council and that any statutory responsibilities are met.
Provide responsive and efficient Customer Feedback, Freedom of Information/Environmental Information Regulations (FOI/EIR) and Subject Access Request (SAR) handling for all services within East Lothian Council and maintain accurate records and systems.
Please download the Job Outline/Person Specification for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours.
Job Requirements
Relevant Qualifications
- Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Evidence of commitment to Continual Professional Development.
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
Please note:
- If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Additional Information
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form.
Customer Feedback & Information Officer - EAL12912 in Haddington employer: East Lothian Council
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