At a Glance
- Tasks: Assist with information management and support community engagement initiatives.
- Company: Join East Lothian Council, a supportive and flexible workplace.
- Benefits: Competitive hourly pay, flexible hours, and home/hybrid working options.
- Other info: Temporary role until October 2027 with great career growth potential.
- Why this job: Make a difference in your community while enjoying work-life balance.
- Qualifications: Current employee of East Lothian Council with commitment to professional development.
The predicted salary is between 18.34 - 19.86 £ per hour.
Hourly rate of pay: £18.34 - £19.86. Temporary until 31st October 2027.
Monday - Friday, 09:00-17:00. Days of working are negotiable, starting and finishing times are flexible, and flexi time is applicable. To start asap.
Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part-time basis, please tell us in the Additional Information section of the application form.
Home / Hybrid Working Consideration: Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies. Home or Hybrid working options can be discussed with candidates invited for interview. All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us). Any current employee wishing to apply for this temporary post as a secondment should discuss it with their current line manager in the first instance.
Evidence of commitment to Continual Professional Development is required.
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. If you have spent more than 3 months working or living outside the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team.
Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the online application form you can contact us for a paper application.
Casual Information Officer in Haddington employer: East Lothian Council
Musselburgh Grammar School is an exceptional employer, dedicated to fostering a vibrant and inclusive work environment where teachers can thrive. With a strong commitment to professional development and a supportive community, staff are encouraged to innovate and collaborate, ensuring that every educator has the opportunity to make a meaningful impact on students' lives. Located just five miles from Edinburgh, the school offers easy access to the city while being at the heart of a loyal and engaged local community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Information Officer in Haddington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like East Lothian Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like East Lothian Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Casual Information Officer in Haddington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to East Lothian Council.
How to prepare for a job interview at East Lothian Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in East Lothian Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services East Lothian Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
