At a Glance
- Tasks: Join our team to deliver effective financial assessments and exceptional customer service.
- Company: East Lothian Council, committed to community support and employee engagement.
- Benefits: Flexible working hours, competitive pay, and training provided.
- Other info: Opportunity for hybrid working after training; dynamic and supportive work environment.
- Why this job: Make a real difference in people's lives while developing your financial skills.
- Qualifications: Higher level education or equivalent experience in customer service and finance.
The predicted salary is between 31500 - 34000 € per year.
The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £15.16 - £16.30.
Days and Hours of Work: Days of working are negotiable, flexi time is applicable, and starting and finishing times are flexible. To start asap.
An exciting opportunity has arisen for a Financial Assessment Officer within the Revenues Service. IT equipment will be provided. We are seeking to appoint a motivated, enthusiastic Financial Assessment Officer to join our Financial Inclusion Team. The role is a unique blend of complex financial duties and exceptional customer service. Training will be given.
The successful candidate will have an excellent background in customer services and working in an office environment. They will be confident working with numbers, performing calculations and reading financial documents. They will have experience of following guidelines from external agencies and following policies and procedures both internal and external. The successful candidate will be confident working with vulnerable clients and communicate financial information with families in a sensitive and empathetic manner.
The successful candidate will be able to work as an individual and as a team. They will liaise with Social Workers, Solicitors, Care homes and other professionals to obtain accurate financial data. The successful candidate will have excellent communication, organisational and negotiation skills. They will be confident working with Microsoft Office applications and other council IT systems. The successful candidate will actively promote and represent East Lothian Council’s vision, values and corporate culture. They will be positive, customer focused and support employee engagement to the highest standard.
Please note this role will be office based until training has been completed, then the opportunity to discuss if a Home/Hybrid working arrangement is possible, but not guaranteed. Home / Hybrid Working Consideration: Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies. Home or Hybrid working options can be discussed with candidates invited for interview. Please Note: All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Job Details: To assist in the delivery of an effective and efficient Benefits Service which safeguards taxpayers' assets, maximising efficiency of service delivery within specified standards / approved budgets and in compliance with the Council’s policies, legislation and plans with a commitment to achieve best value.
You will need to refer to the Job Outline/Person Specification for the full range of tasks and duties associated with this job. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours.
Job Requirements: Relevant Qualifications: Educated to ‘Higher’ level, NC or SVQ2 or equivalent and/or able to demonstrate equivalent knowledge, skills and competencies gained through previous experience. Driving Licence: A full current driving licence is desirable for this post. Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Additional Information: For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo. If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team. If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk. Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form.
Financial Assessment Officer - EAL12619 employer: East Lothian Council
East Lothian Council is an exceptional employer that prioritises employee well-being and professional growth, offering flexible working hours and the potential for hybrid arrangements post-training. With a strong commitment to community service, employees are encouraged to embody the council's values while receiving comprehensive training and support in a collaborative work environment. The council fosters a culture of inclusivity and engagement, making it a rewarding place for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assessment Officer - EAL12619
✨Tip Number 1
Get to know the company culture! Before your interview, check out East Lothian Council's values and behaviours. This will help you align your answers with what they’re looking for and show that you’re a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and financial assessments. We can help you prepare by providing resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your empathy! Since you'll be working with vulnerable clients, think of examples from your past where you've demonstrated sensitivity and understanding. This will highlight your ability to communicate financial information effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Financial Assessment Officer - EAL12619
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Financial Assessment Officer and how your skills match up. This will help you tailor your application to stand out!
Highlight Relevant Experience:When filling out the application form, focus on your experience that relates directly to the role. Whether it's customer service or financial duties, make sure to showcase how your background aligns with what we need. Don't be shy about your achievements!
Be Clear and Concise:Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to get your message across quickly and effectively.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need to complete the form without any hassle.
How to prepare for a job interview at East Lothian Council
✨Know Your Numbers
As a Financial Assessment Officer, you'll be working with complex financial data. Brush up on your numerical skills and be prepared to discuss how you've handled financial documents in the past. Practise explaining calculations clearly, as you may need to demonstrate this during the interview.
✨Showcase Your Customer Service Skills
This role requires exceptional customer service, especially when dealing with vulnerable clients. Think of examples from your previous experience where you provided outstanding support or resolved conflicts. Be ready to share these stories to highlight your empathy and communication skills.
✨Familiarise Yourself with Policies
Understanding the guidelines from external agencies is crucial for this position. Before the interview, review relevant policies and procedures that relate to financial assessments. This will not only show your preparedness but also your commitment to compliance and best practices.
✨Embrace the 'East Lothian Way'
The council values specific behaviours and attitudes. Familiarise yourself with the 'East Lothian Way' document and think about how your personal values align with theirs. Be prepared to discuss how you embody these values in your work, as this could come up during the interview.
