At a Glance
- Tasks: Supervise a team delivering front line contact services for East Lothian Council.
- Company: Join East Lothian Council, committed to best value and community service.
- Benefits: Flexible working hours, competitive pay, and professional development opportunities.
- Other info: Temporary role until December 2027 with potential for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC or SVQ Level 3 in relevant discipline required.
The predicted salary is between 42000 - 47000 € per year.
Hourly rate of pay: £20.13 - £22.51
Temporary until 1st December 2027.
Days and Hours of Work: Monday - Friday, 09:00-17:00. Flexi time is applicable, and starting and finishing times are flexible. To start asap.
INTERNAL APPLICANTS ONLY / SECONDMENT OPPORTUNITY. Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us). Any current employee wishing to apply for this temporary post as a secondment should discuss it with their current line manager in the first instance.
Job Details: To supervise a team of staff responsible for the delivery of front line contact services for a range of Council services maximising efficiency of service delivery within specific standards and in accordance with the Council’s policies and plans with a commitment to achieve best value analysing performance to monitoring and improve service delivery.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements:
- Relevant Qualifications: Educated to HNC or SVQ Level 3 in relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Will be required to undertake study to achieve Customer Service Professional Qualification Award and/or Certificate level qualification within 2 years of appointment.
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
- Please note: If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information: For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo.
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Contact Centre Supervisor - INTERNAL APPLICANTS ONLY - EAL12623 employer: East Lothian Council
East Lothian Council is an excellent employer that prioritises employee well-being and professional development, offering flexible working hours and a supportive work culture. As a Contact Centre Supervisor, you will have the opportunity to lead a dedicated team while contributing to the community, with access to training for further qualifications and a commitment to best practices in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Supervisor - INTERNAL APPLICANTS ONLY - EAL12623
✨Tip Number 1
Make sure you know the 'East Lothian Way' inside out! Familiarise yourself with the values and behaviours expected from employees. This will not only help you in the interview but also show that you're a great fit for the team.
✨Tip Number 2
Don’t just wing it! Prepare for potential interview questions by reviewing the Job Outline and Person Specification. Highlight how your experience aligns with the essential criteria, so you can confidently showcase your skills.
✨Tip Number 3
Talk to your current line manager about your interest in this secondment opportunity. Having their support can make a big difference and shows that you’re proactive about your career development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application is seen. Remember, we don’t accept CVs, so make sure you complete the online application form thoroughly.
We think you need these skills to ace Contact Centre Supervisor - INTERNAL APPLICANTS ONLY - EAL12623
Some tips for your application 🫡
Read the Job Outline:Before you start your application, make sure to download and read the Job Outline/Person Specification. This will give you a clear idea of what’s expected and help you tailor your application to meet those essential criteria.
Showcase Your Skills:When filling out the application form, highlight your relevant qualifications and experiences. Make sure to demonstrate how your skills align with the role of Contact Centre Supervisor and the values of the East Lothian Council.
Be Specific:Use specific examples from your past work to illustrate your achievements and how you've contributed to service delivery. This will help us see how you can bring value to our team.
Apply Through Our Website:Remember, we only accept applications through the online form on MyJobScotland. Don’t rely on importing data from your CV; take the time to fill out the form completely for the best chance of success!
How to prepare for a job interview at East Lothian Council
✨Know the 'East Lothian Way'
Familiarise yourself with the values and behaviours expected by East Lothian Council. These will likely come up in your interview, so think about how your experiences align with these principles and be ready to share specific examples.
✨Review the Job Outline
Make sure you download and thoroughly read the Job Outline/Person Specification. Highlight the essential criteria and prepare to discuss how your qualifications and experiences meet these requirements during the interview.
✨Prepare for Performance Questions
Since the role involves analysing performance and improving service delivery, be prepared to answer questions about your past experiences in these areas. Think of specific situations where you successfully led a team or improved a process.
✨Discuss Your Current Role
As this position is for internal applicants only, be ready to discuss your current role and how it has prepared you for this supervisory position. Highlight any relevant achievements and how they demonstrate your capability to lead a team effectively.
