At a Glance
- Tasks: Respond to customer enquiries and support Contact Centre operations.
- Company: East Lothian Council, committed to community service and employee values.
- Benefits: Competitive hourly rate, flexible working hours, and supportive work environment.
- Other info: Internal applicants only; great opportunity for current employees to advance.
- Why this job: Join a team that makes a difference in the community while developing your skills.
- Qualifications: Higher Level education or equivalent experience required.
The predicted salary is between 34700 - 37000 € per year.
Hourly rate of pay: £16.70 - £17.84
Days and Hours of Work: Monday - Thursday, 09:00-17:00; Friday, 09:00-16:00. Flexi time is applicable. To start asap.
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).
Job Details:
- To respond to customer enquiries regarding a range of Council services and through the Council’s Corporate Switchboard in compliance with Council policies and procedures.
- Provide support to the Contact Centre Supervisors in the day to day running of the Contact Centre.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements:
- Relevant Qualifications: Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
- Level 1 Disclosure Clearance: This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
- Please note: If a Disclosure check is required and you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check.
Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information:
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk.
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
Contact Centre Adviser - INTERNAL APPLICANTS ONLY - EAL12624 employer: East Lothian Council
East Lothian Council is an exceptional employer that prioritises the well-being and development of its employees. With a supportive work culture that values the 'East Lothian Way', staff are encouraged to grow through various training opportunities while enjoying flexible working hours. This role not only offers competitive pay but also the chance to make a meaningful impact in the community, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Adviser - INTERNAL APPLICANTS ONLY - EAL12624
✨Tip Number 1
Make sure you know the ins and outs of the East Lothian Way. Familiarise yourself with the values and behaviours expected from employees, as these will likely come up in your interview. We want to see how you embody these principles!
✨Tip Number 2
Prepare for the interview by reviewing the Job Outline and Person Specification. Highlight how your skills and experiences align with the essential criteria. We’re looking for specific examples that showcase your abilities!
✨Tip Number 3
Practice common interview questions related to customer service and teamwork. Think about scenarios where you've successfully handled enquiries or supported colleagues. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the only way to be considered for this role. Make sure your application is complete and reflects your best self. We can’t wait to see what you bring to the table!
We think you need these skills to ace Contact Centre Adviser - INTERNAL APPLICANTS ONLY - EAL12624
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description and person specification thoroughly. This will help us understand what we're looking for and ensure you highlight the right skills and experiences in your application.
Tailor Your Application:Don’t just send a generic application! We want to see how your specific experiences and qualifications match the role. Use examples from your current position that demonstrate your ability to meet the essential criteria outlined in the job description.
Showcase Your Understanding of 'The East Lothian Way':Familiarise yourself with 'The East Lothian Way' values and behaviours. If you get an interview, we might ask you about these, so it’s a good idea to weave them into your application where relevant.
Apply Through Our Website:Remember, we only accept applications through our online form, so make sure to complete it fully. Don’t rely on importing data from your CV, as it won’t cover everything we need. Head over to our website to get started!
How to prepare for a job interview at East Lothian Council
✨Know the East Lothian Way
Familiarise yourself with the values and behaviours expected by East Lothian Council. During the interview, you might be asked questions that relate to these principles, so having a solid understanding will help you demonstrate your alignment with their culture.
✨Review the Job Outline
Make sure to download and thoroughly read the Job Outline/Person Specification. This document outlines the essential criteria and tasks associated with the role, which will help you tailor your responses to show how you meet their requirements.
✨Prepare for Customer Enquiries
As a Contact Centre Adviser, you'll be responding to various customer enquiries. Think about past experiences where you've successfully handled customer queries or complaints, and be ready to share those examples during the interview.
✨Practice Your Flexibility
Since the role involves supporting the day-to-day running of the Contact Centre, be prepared to discuss how you can adapt to changing situations. Share examples of when you've had to be flexible in your previous roles, as this will show your ability to thrive in a dynamic environment.
