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- Tasks: Support vulnerable customers and assist with council service enquiries.
- Company: Join a dedicated team serving the East Lothian community.
- Benefits: Enjoy a competitive salary and flexible part-time hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Higher Level education or equivalent experience required.
- Other info: Temporary maternity cover until November 2026; must complete an online application.
The predicted salary is between 31096 - 33669 £ per year.
Location: Penston House Macmerry Tranent, EH33 1EX
Salary: £31,096 – £33,669 per year pro rata
Contract Type: Temporary
Position Type: Part Time
Hours: 27 hours per week
Vacancy Information
The salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly.
Temporary maternity cover until 16th November 2026.
Hourly rate of pay: £17.04 – £18.45
Days and Hours of Work:
Please see the rota attached.
To start asap.
To respond to vulnerable and elderly customers who require urgent assistance e.g. ambulance or personal contacts.
To assist with customer enquiries regarding a range of Council services across a number of Local Authorities in compliance with said authorities specific policies and procedures.
To monitor Public Space CCTV and provide support to Police and Anti-Social Behaviour Officers in the discharge of their duty.
Please download the Job Outline/Person Specification (available under \’Job Attachments\’) for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every \’essential\’ criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’ – values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to Higher Level, NC or SVQ level in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Disclosure
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
Please note: We do not accept CV\’s (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
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Community Response Adviser employer: East Lothian Council
Contact Detail:
East Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Response Adviser
✨Tip Number 1
Familiarise yourself with the 'East Lothian Way' values and behaviours. Understanding these will help you align your responses during the interview, showcasing how you embody these principles in your work.
✨Tip Number 2
Prepare for questions related to customer service scenarios, especially those involving vulnerable individuals. Think of examples from your past experiences where you've successfully handled similar situations.
✨Tip Number 3
Research the specific policies and procedures of the local authorities you'll be working with. This knowledge will demonstrate your commitment and readiness to comply with their guidelines during the interview.
✨Tip Number 4
Be ready to discuss your qualifications and any relevant experience that meets the essential criteria outlined in the Person Specification. Highlighting these will strengthen your case for being invited to an interview.
We think you need these skills to ace Community Response Adviser
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the Community Response Adviser role. Make sure you understand the essential criteria and responsibilities, as you'll need to demonstrate how you meet these in your application.
Tailor Your Application: When filling out the online application form, tailor your responses to highlight your relevant qualifications and experiences. Use specific examples that align with the duties mentioned, such as responding to vulnerable customers or working with local authorities.
Demonstrate Relevant Skills: In your application, emphasise skills that are crucial for this role, such as communication, problem-solving, and teamwork. Mention any experience you have with monitoring CCTV or assisting in emergency situations, as these are key aspects of the job.
Follow Application Instructions: Ensure you complete the online application form fully, as CVs are not accepted. Pay attention to the instructions regarding the Level 1 Disclosure Clearance and any additional checks required if you've lived outside the UK recently.
How to prepare for a job interview at East Lothian Council
✨Understand the Role
Make sure you thoroughly read the job description and person specification. Familiarise yourself with the specific tasks and responsibilities of a Community Response Adviser, as well as the essential criteria required for the role.
✨Demonstrate Relevant Experience
Prepare to discuss your previous experience that aligns with the role. Highlight any relevant qualifications or skills, especially those related to customer service, emergency response, or working with vulnerable populations.
✨Familiarise Yourself with the 'East Lothian Way'
Since the interview may include questions based on the values and behaviours expected from employees, take time to understand the 'East Lothian Way'. Reflect on how your personal values align with these expectations.
✨Prepare for Disclosure Questions
Be ready to discuss the Level 1 Disclosure Clearance process. If applicable, gather any necessary documentation regarding your criminal record check, especially if you've lived or worked outside the UK in the last five years.