CARE COORDINATOR in Market Rasen

We are recruiting a part‑time care coordinator who will work closely with Caistor Health Centre, the PCN and the multidisciplinary team to coordinate key activities, including access to services, advice and information, and ensure timely, efficient, patient‑centred health and care planning. The role supports patients to engage in everyday life through activities designed to develop, maintain or retrain skills for people with cognitive, physical or mental conditions or illnesses, and acts as a point of contact for families, residents and professionals for identified patients in their caseload.

Job details

• Location: General Practices within the East Lindsey PCN based at Caistor
• Scheme: Primary Care Network Additional Roles Reimbursement Scheme

Responsibilities

• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
• Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
• Support PCN staff and patients to prepare for shared‑decision‑making conversations, using decision aids and tools, and support patients to understand their activation level when engaging with their health and wellbeing, including through the use of the Patient Activation Measure.
• Help people manage their needs by answering queries, arranging and managing appointments, and ensuring they have written or verbal information to help them make choices about care.
• Holistically bring together all of a person's identified care and support plan in line with best practice, based on what matters to the person.
• Support people to take up training and employment, and to access appropriate benefits, education courses, peer support or personal health budgets where applicable.
• Raise awareness within the PCN of shared decision‑making and decision‑support tools, and identify patients who may benefit from these.
• Build relationships as part of the multidisciplinary team with staff in GP practices within the PCN, attend relevant meetings, and provide information and feedback on care coordination priorities.
• Develop strong links with local agencies, encouraging equality and inclusion.
• Liaise directly with care homes and other key providers, compiling and circulating relevant information across stakeholder groups.
• Understand, implement and adhere to safeguarding protocols for vulnerable individuals.
• Capture key information to enable comprehensive and accurate records of support, inputting these into clinical systems as required and adhering to data protection legislation.

Confidentiality

The post holder may have access to confidential information relating to patients, carers, practice staff and other healthcare workers. All such information must be regarded as strictly confidential and may only be divulged to authorised persons in accordance with the employing practice's policies and procedures.

Health & Safety

The post holder will assist in promoting and maintaining the health, safety and security of themselves and others, as defined in the PCN employing practice's Health & Safety Policy.

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, recognising the importance of people's rights, interpreting them consistently with practice procedures, respecting privacy, dignity, needs and beliefs.

Person Specification

Qualifications

• Educated to GCSE level or equivalent. Desirable: hold a relevant NVQ Level 3 qualification or equivalent.

Experience

• Experience of working with healthcare professionals and/or prior experience in the NHS or social care.
• Experience coordinating with multiple stakeholders or individuals to meet specified outcomes.
• Experience providing advice and signposting.
• Experience using a patient clinical system.
• Awareness of how and when to signpost.
• Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
• Skilled in the use of person‑centred measurement and outcomes delivery.
• Knowledge of a range of local community groups which support wellbeing (desirable).
• Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention (desirable).
• Experience of undertaking quality improvement activity (desirable).
• Sound understanding of disease prevention and the NHS Choices website (desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.