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- Tasks: Support residents with Disabled Facilities Grants and assist in administrative tasks.
- Company: East Lindsey District Council, dedicated to improving community wellbeing.
- Benefits: Generous leave, pension scheme, discounts, and flexible working options.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong admin skills, customer-focused, and IT proficiency.
- Other info: Join a supportive team with excellent career progression opportunities.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting an Administrative Assistant to support the delivery of Disabled Facilities Grants here at East Lindsey District Council on a permanent, part time basis of 18 hours. Are you highly organised, customer-focused, and motivated by helping people live more independently in their own homes? If so, this could be the perfect role for you.
We’re looking for a committed and enthusiastic Administrative Assistant to join our busy Disabled Facility Grant Team supporting the delivery of Disabled Facilities Grants (DFGs) that enable residents to remain safe, comfortable, and independent in their homes. You’ll be a key member of the DFG Team, working closely with DFG Officers, the Senior DFG Officer, and the DFG Team Leader. Your work will directly support homeowners, housing association tenants, private tenants, and licensees who are seeking adaptations to their homes. This is a varied and rewarding role that combines customer contact, administration, financial assessment, and team support.
What You’ll Be Doing:
- Acting as the first point of contact for service users and external agencies via telephone, email, and face-to-face enquiries
- Providing clear advice, information, and signposting to appropriate services and managing case records to ensure timely and efficient processing
- Supporting applicants with DFG application forms and ensuring accurate, complete records
- Carrying out means-testing assessments using specialist software (FERRET)
- Inputting, maintaining, and monitoring data across multiple computer systems
- Assisting with raising orders, invoices, and financial monitoring using electronic systems
What We’re Looking For:
- Strong administrative and organisational skills
- A customer‑focused approach with excellent communication skills
- Confidence using IT systems, including databases, spreadsheets, and word processing software
- Ability to manage competing priorities and maintain accurate records
- A professional, empathetic manner when dealing with sensitive situations
- Willingness to learn specialist systems and legislation related to DFGs
- Experience in housing, grants, health and social care, or local authority services would be an advantage, but we also welcome applicants with transferable skills and a positive, proactive attitude
Why Join Us:
- Be part of a supportive and collaborative team
- Make a real, visible impact on residents’ quality of life
- Gain valuable experience in housing, adaptations, and public sector services
- Opportunities to develop skills, knowledge, and career progression
- Work within an organisation committed to customer care, equality, and wellbeing
BENEFITS:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
- Generous annual leave scheme + option to buy more
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Cycle to work scheme
- Flu Jabs
- Free Eye Test voucher for regular screen users
- Flexible Working Policy
- Agile Working Policy
- Car Mileage reimbursement
- Long service recognition
- Excellent career progression and training opportunities
We also offer a wide range of family-friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.
Administrative Assistant in Horncastle employer: East Lindsey District Council
Contact Detail:
East Lindsey District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant in Horncastle
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or housing. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your skills can help improve the lives of residents, as that’s what this role is all about!
✨Tip Number 3
Show off your organisational skills! Bring a portfolio with examples of your previous work, especially anything related to customer service or administration. It’ll make you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at East Lindsey District Council.
We think you need these skills to ace Administrative Assistant in Horncastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about helping people, share examples of how you've provided excellent customer service in the past. We want to see your commitment to making a positive impact on residents' lives!
Be Organised and Clear: When filling out your application, keep it neat and structured. A well-organised application reflects your strong administrative skills, which are crucial for this position. Don't forget to proofread for any typos!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at East Lindsey District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Assistant in the context of Disabled Facilities Grants. Familiarise yourself with the key tasks mentioned in the job description, such as managing case records and providing clear advice to service users. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer-Focused Approach
Since this role involves direct contact with homeowners and tenants, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help someone. Highlighting your empathetic manner and ability to handle sensitive situations will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires strong administrative skills, so come ready to talk about how you manage competing priorities and maintain accurate records. You could share a story about a time when you successfully juggled multiple tasks or implemented a system that improved efficiency in your previous roles.
✨Familiarise Yourself with Relevant Software
Since you'll be using specialist software like FERRET for means-testing assessments, it’s a good idea to brush up on your IT skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies, which is crucial for this position.