Patient services advisor in Leicester

We are seeking ameticulous Patient Service Advisor to join our team. The ideal candidate will be responsible for providing administrative support and contributing to the smooth operation of our service department.

Duties

• Demonstrating excellent phone etiquette when interacting with patients
• Handling incoming office correspondence
• Performing clerical duties such as filing, scanning, and document management
• Utilising computerised systems for healthcare (SystmOne)

Main duties of the job

Reception:

To deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone. Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests).

To ensure that the reception office, waiting area and consulting rooms are kept prepared, safe and tidy at all times, ensuring a safe and welcoming environment for patients, visitors and all practice team.

To undertake start and end of day procedures in line with practice policies to ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use.

Actively promoting and registering patients for the online service and NHS app.

To prepare repeat prescriptions within the Practice\’s prescribing policy and guidelines, enabling patients medications to be prescribed effectively.

To perform clerical duties for the Practice including sending standard letters to patients, recall/ call processes.

To work within the Practice\’s agreed policies and guidelines.

Workflow:

Sort and date stamp all incoming patient-related mail.

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team.

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale.

Ensure patient registrations are maintained accurately and complete.

About us

East Leicester Medical Practice has around 12,500 patients, we are a large training and research practice supporting GP trainees.

East Leicester Medical Practice is part of the Salutem Primary Care Network (PCN), working with other local practices to expand services.

General Duties and Responsibilities

1. To develop the ability to work co-operatively with others and be part of the team.
2. To attend meetings as required.
3. To attend external and in-house training and development as required.
4. To maintain a pleasant, tidy and safe work area to comply with Health and Safety legislation.
5. To have an awareness of practice security/fire procedures and to carry them out in accordance with practice procedure when required.

General Terms and Conditions

1. All employees are subject to the requirements of the Health and Safety at Work Act. The postholder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.
2. A review of all employees\’ individual contribution and future requirements for training and development will be carried out on an annual basis. Throughout the year interim review dates will be set for progress to be discussed and monitored.
3. All employees are subject to the requirements of the Data Protection Act, and must maintain strict confidentiality in respect of patients and staff records.
4. All employees must comply with current Equal Opportunities legislation and must not discriminate on the ground of race, colour, nationality, ethnic or national grounds, sex, marital status, disability or any other grounds which cannot be shown to be justifiable.
5. This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the postholder. The postholder may be required to carry out other projects or duties relating to the grade of the post.

Qualifications

• Previous experience in an administrative or clerical role is advantageous.
• Strong organisational skills with keen attention to detail.
• Ability to work as part of a team and prioritise tasks effectively.
• SystmOne trained.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.