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For Companies At a Glance
- Tasks: Assist customers with enquiries, process orders, and ensure a positive experience.
- Company: Join a busy team focused on customer satisfaction in a dynamic environment.
- Benefits: Competitive salary starting from £25k and opportunities for growth.
- Why this job: Be the friendly voice that helps customers and makes their day better.
- Qualifications: Strong phone skills and a knack for problem-solving are essential.
- Other info: Ideal for those looking to develop their customer service career.
The predicted salary is between 25000 - 35000 £ per year.
On behalf of our client, we are seeking a reliable and customer-focused Customer Service Clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuring every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.
Key Responsibilities
- Handling incoming customer calls, e-mails, in a professional and friendly manner
- Contact customers by phone to discuss promotions, new products etc.
- Provide product information on company product ranges
- Process customer orders accurately using internal systems
- Support for the BDMs with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions
- Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto retailers.
Skills & Experience
- Strong phone-based customer service experience
- Excellent communication and interpersonal skills
- High attention to detail with strong administrative accuracy
- Ability to multitask and manage workload in fast-paced environment
- Proficient in basic IT systems
Preferred
- Prior experience in retail/manufacturing
- Experience in order processing
- Experience in handling of telephone calls
Personal attributes
- Professional, calm and customer centric approach
- A problem-solver with positive attitude
- Reliable, organised, and able to work well within a team
- Willingness to learn product ranges and company processes
Salary Competitive salary, based on experience upwards of £25k. We regret that only shortlisted applicants will be contacted.
Customer Service Clerk employer: East Lancashire Services
Contact Detail:
East Lancashire Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer calls, try role-playing with a friend or family member. Focus on being friendly, professional, and clear in your communication.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During interviews, share examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate that you can handle the workload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Clerk position. Share specific examples of how you've handled customer enquiries or processed orders in the past.
Show Off Your Communication Skills: Since this role involves a lot of phone handling and customer interaction, make sure your written application reflects your excellent communication skills. Keep it friendly and professional, just like you would on a call!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at East Lancashire Services
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company's products and services. Familiarise yourself with their product ranges and any current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or tricky situations. Practising your responses can help you stay calm and articulate during the actual interview.
✨Show Off Your Skills
Highlight your phone-handling skills and any relevant experience in manufacturing or retail. Be ready to share specific examples of how you've successfully managed customer enquiries or processed orders in the past. This will demonstrate your capability and fit for the role.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, company culture, or opportunities for growth. Asking questions shows that you're engaged and serious about the position, which can leave a positive impression.
