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For Companies At a Glance
- Tasks: Handle customer enquiries, process orders, and ensure a positive experience for every customer.
- Company: Join a busy team focused on delivering excellent customer service.
- Benefits: Competitive salary of around £25k and opportunities for growth.
- Why this job: Be the friendly voice that helps customers and makes their day better.
- Qualifications: Strong phone skills and a customer-focused attitude are essential.
- Other info: Fast-paced environment with a supportive team ready to help you learn.
The predicted salary is between 24000 - 30000 £ per year.
On behalf of our client, we are seeking a reliable and customer-focused Customer Service Clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuring every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.
Key Responsibilities
- Handling incoming customer calls, e-mails, in a professional and friendly manner
- Contact customers by phone to discuss promotions, new products etc.
- Provide product information on company product ranges
- Process customer orders accurately using internal systems
- Support for the BDM’s with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions
- Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto retailers.
Skills & Experience
- Strong phone-based customer service experience
- Excellent communication and interpersonal skills
- High attention to detail with strong administrative accuracy
- Ability to multitask and manage workload in fast-paced environment
- Proficient in basic IT systems
Preferred
- Prior experience in retail/manufacturing
- Experience in order processing
- Experience in handling of telephone calls
Personal attributes
- Professional, calm and customer-centric approach
- A problem-solver with a positive attitude
- Reliable, organised, and able to work well within a team
- Willingness to learn product ranges and company processes
Salary
Competitive salary, based on experience in the region of £25k. We regret that only shortlisted applicants will be contacted.
Customer Service Clerk in Bacup employer: East Lancashire Services Ltd
Contact Detail:
East Lancashire Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk in Bacup
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on their products and services. This way, you can show off your knowledge and impress them with how well you understand their business.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 3
Show your personality! When you're chatting with potential employers, let your friendly and professional side shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to be yourself.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Clerk in Bacup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your phone-handling skills and any experience in manufacturing to grab our attention.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it friendly and professional, just like you would with a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at East Lancashire Services Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company's products and services. Familiarise yourself with their product ranges and any current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or tricky situations. Practising your responses can help you stay calm and collected when it’s your turn to shine.
✨Show Off Your Skills
Highlight your phone-handling skills and any relevant experience in manufacturing or retail. Be ready to share specific examples of how you've successfully managed customer enquiries or processed orders in the past. This will demonstrate your capability and fit for the role.
✨Be Yourself
During the interview, let your personality shine through! A professional yet friendly approach is key in customer service. Show that you’re reliable, organised, and ready to tackle challenges with a positive attitude. Remember, they want to see how you would interact with customers!
