Shop Manager- Hyndburn Road

This post involves regular, direct unsupervised access to vulnerable adults and therefore is exempt from the Rehabilitation of Offenders Act 1974.

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people’s own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley. With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.

The Role

This role is an exciting opportunity for you to manage an East Lancashire Hospice charity shop, specialising in furniture, household goods and clothing. You will have a retail background and be able to demonstrate excellent, professional customer service and communication skills. You will manage and develop the income and growth of the shop and work towards agreed budgets and key performance indicators. You will be confident in talking about gift aid and understand the importance of this within the charity sector. Effectively leading a group of volunteers, you will manage, train and support individuals as appropriate to ensure they achieve the required targets. Working with the existing retail team and wider hospice organisation, you will understand and promote the East Lancashire Hospice brand and services offered.

What we offer

This role is full time (37.5 hours) and the salary is £25,409. The role will mainly be shop based in Accrington and will involve managing a team of volunteers. The successful candidate will be fully supported by an experienced Retail Operations Manager, Head of Retail and Director of Income Generation and Marketing. We have an excellent, collaborative working environment with a generous holiday allowance of 27 days + Bank Holidays with the option to buy additional days. You will have access to learning and development opportunities, ongoing training, and funded access to a private health scheme. There is also onsite parking and an onsite Café with reduced staff prices. Aside from the terms and conditions detailed above, you will be joining a very special and unique organisation, where people are at the heart of everything we do.

Equality and Diversity

We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships. ELH is committed to equality of opportunity for all staff and volunteers.

Interested?

For further information relating to the job duties, please refer to the job description by clicking ‘Job Description’ below. If you wish to apply for this post, please complete the online application form. Please make sure you read through the job description and outline your relevant skills and experience applicable to the job in the supporting information box, whilst detailing your career history in the relevant fields. You may also send your application form and CV directly to stating which job you are interested in, along with the supporting information outlining your relevant skills and experience applicable to the job. Please note that references will not be contacted at this stage, and only shortlisted candidates will be contacted. All enquiries and further information regarding the above can be obtained from the recruiting manager.