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- Tasks: Manage a charity shop, leading volunteers and driving income growth.
- Company: Join East Lancashire Hospice, a caring charity making a real difference.
- Benefits: Generous holiday allowance, ongoing training, and private health scheme access.
- Why this job: Make an impact in your community while developing valuable retail skills.
- Qualifications: Retail experience and strong customer service skills required.
- Other info: Supportive environment with experienced leadership and a collaborative team.
The predicted salary is between 21500 - 29500 £ per year.
This role is an exciting opportunity to manage an East Lancashire Hospice charity shop, specialising in furniture, household goods and clothing. You will have a retail background and be able to demonstrate excellent, professional customer service and communication skills.
You will manage and develop the income and growth of the shop and work towards agreed budgets and key performance indicators. You will be confident in talking about Gift Aid and understand the importance of this within the charity sector.
Effectively leading a group of volunteers, you will manage, train and support individuals as appropriate to ensure they achieve the required targets. Working with the existing retail team and wider hospice organisation, you will understand and promote the East Lancashire Hospice brand and services offered.
East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people’s own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.
With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.
Responsibilities
- This role is full time (37.5 hours) and the salary is £25,409.
- Based mainly in Accrington, you will manage a team of volunteers and work with the retail team and wider hospice organisation.
- Manage and develop the income and growth of the shop, work towards budgets and KPIs.
- Be confident in talking about Gift Aid and its importance within the charity sector.
- Lead, train and support volunteers to help them achieve targets.
- Collaborate with the Retail Operations Manager, Head of Retail and Director of Income Generation and Marketing for support and guidance.
Qualifications
- Retail background with demonstrated excellent, professional customer service and communication skills.
- Ability to talk confidently about Gift Aid and its role in charitable fundraising.
Benefits and Working Environment
- Generous holiday allowance of 27 days + Bank Holidays with the option to buy additional days.
- Learning and development opportunities, ongoing training, and funded access to a private health scheme.
- Onsite parking and an onsite Café with reduced staff prices.
- Supportive and collaborative working environment with experienced leadership.
This role is based in Accrington and will involve managing a team of volunteers. You will be fully supported by an experienced Retail Operations Manager, Head of Retail and Director of Income Generation and Marketing.
Shop Manager- Hyndburn Road in Broadfield employer: East Lancashire Hospice
Contact Detail:
East Lancashire Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager- Hyndburn Road in Broadfield
✨Tip Number 1
Get to know the charity! Research East Lancashire Hospice and its mission. When you understand what they stand for, you can tailor your conversations to show how your values align with theirs.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail experience and how it relates to managing a team of volunteers. Highlight your customer service skills and any experience with Gift Aid – it’s a big deal in the charity sector!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities at East Lancashire Hospice.
We think you need these skills to ace Shop Manager- Hyndburn Road in Broadfield
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let your passion for charity work shine through. We want to see how much you care about making a difference in the community and how that aligns with our mission at East Lancashire Hospice.
Highlight Your Retail Experience: Make sure to showcase your retail background clearly. We’re looking for someone who can demonstrate excellent customer service and communication skills, so share specific examples of your past experiences that highlight these abilities.
Talk About Team Leadership: Since this role involves managing and training volunteers, it’s important to mention any leadership experience you have. We want to know how you’ve successfully led teams in the past and how you plan to support our volunteers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at East Lancashire Hospice
✨Know Your Charity
Before the interview, take some time to research East Lancashire Hospice. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Retail Experience
Be ready to discuss your retail background in detail. Highlight specific examples where you've successfully managed a team, met sales targets, or improved customer service. Use metrics if possible to demonstrate your impact, as this will resonate well with the interviewers.
✨Master Gift Aid
Since talking about Gift Aid is crucial for this role, make sure you understand its importance in the charity sector. Be prepared to explain how it works and share any relevant experiences you have in promoting it within a retail environment.
✨Engage with Your Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics, volunteer management, and the shop's goals. This shows that you're not just interested in the position but also in how you can contribute to the team and the charity’s success.
