PCN Care Coordinator -PT 18 Hours a week - Hyndburn Central in Blackburn

The East Lancashire Alliance is recruiting a care coordinator to join the team within the Hyndburn Central PCN. This role will involve working with the various practice sites across Hyndburn central and may also interlink with other teams such as the Pharmacists. Initially a fixed term contract of 2 years, with the possibility after that term to extend or become permanent. This role requires the post holder to be flexible regarding the working pattern to ensure all the practices within the PCN are supported according to patient needs.

Main duties of the job

Please note that the role of a Care Coordinator is NOT a clinical role. The post holder will be responsible for the provision of wide-ranging and efficient administrative support to the Hyndburn Central Primary Care Network (PCN). Typically this support may include:

• Arrangement of meetings
• Dealing with correspondence
• Document management
• Preparing short reports
• Creating spreadsheets
• Responding to and forwarding e-mails
• Minute taking of PCN meetings

The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients registered with practices within the Hyndburn Central PCN and care homes. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Key aspects of this role will include supporting the following PCN activities:

• Working closely with GPs and other primary care professionals within PCN to support the delivery of quality patient services for all our patients.
• Facilitating MDTs to improve the continuity of care by acting as a point of contact for residents, families, and professionals.
• Developing and implementing data collection systems that will provide accurate and timely data to monitor and evaluate services.

Key Responsibilities

• Provide a first point of contact for patients and clinicians in coordinating patient care.
• Provide administrative support for the Enhanced Access service, including organising staffing rotas and completing patient referrals.
• Deal with incoming queries from patients and/or their carers and other healthcare providers.
• Work with the PCN manager to utilise GP Practice clinical systems (EMIS) and population health data to proactively identify relevant cohorts of patients.
• Encourage people, their families, and carers to provide feedback and engage fully in the care coordination process.
• Work proactively with our Care Homes, for example supporting flu and COVID vaccinations or other healthcare services.
• Support the coordination and delivery of MDTs within the PCN.
• Support the PCN Transformation and Development Manager in administrative duties relating to other PCN activities.
• Gather information and undertake enquiries for the PCN and the wider group as necessary.
• Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.
• Provide coordination and navigation for people and their carers across health and care services.
• Signpost and organise appointments, follow-ups, or other actions to help the PCN provide high-quality, compassionate care to our patient population.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job.

Person Specification

• Demonstrable commitment to professional and personal development.
• Proficient in MS Office and web-based services.
• NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification.
• Minimum of 1 year of experience of working with healthcare professionals and/or previous experience in the NHS or social care.
• Excellent interpersonal skills.
• Excellent organisational and administration skills.
• Experience handling confidential/sensitive information.
• Experience of providing advice/signposting to service users.
• Able to prioritise and manage own workload.
• Able to work as part of a team.
• Access to own vehicle and clean driving license.
• Experience of co-production with patients or service-users.
• Knowledge of Information Governance and data quality.
• Understanding of health and social care processes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.