Cancer Care Navigator - Hyndburn Central PCN 18 HOURS in Accrington

The East Lancashire Alliance is currently recruiting a Cancer Care Navigator on behalf of the Hyndburn Central PCN.

Main duties of the job:

• The Cancer Care Navigator will have responsibility for supporting and developing the coordination and management of the Early Detection & Prevention of Cancer across the Primary Care Network and ensuring that the early part of the patient’s cancer journey is as seamless as possible.
• You are to work within the Primary Care Network (PCN) multidisciplinary healthcare team.
• This role gives the exciting opportunity to work with a committed team and to help shape the delivery of services, and projects to the patient population.
• The candidate will need a flexible approach to change and be instrumental in the delivery of the PCNs aims for patient‑centred care.

Job responsibilities:

• To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to participation in national cancer screening programmes.
• Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.
• Run reports from clinical systems such as Emis (training will be provided if needed).
• Form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work.
• Assist the PCN constituent practices to evaluate their screening uptake and engage hard‑to‑reach populations to reduce health inequalities.
• Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.
• Provide advice and support to practices on cancer audit/referral review of cancer diagnoses.
• Work with practices to collate the learning from case reviews to identify any trends or learning.
• Develop consistent safety netting approaches/systems to monitor patients who have been referred urgently with suspected cancer or for further investigations.
• Source appropriate resources, training, system examples from appropriate organisations.
• Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.
• Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats.
• Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data.
• Identify coding anomalies and liaise with Ardens.
• Provide support to host peer‑to‑peer learning events that look at data and trends in diagnosis and screening across a Network.
• Provide support and guidance to ARRS staff in running and operating their appointment sessions.
• Book patient appointments where necessary.
• Code clinician and administration contacts.
• Generate reports to help analyse data to understand capacity and demand.
• Support patients to book appointments, as part of various projects, programmes and clinical initiatives.
• Help patients manage their needs by answering queries, making and managing appointments, and providing understandable written or verbal information.
• Support or manage clinics as required including management and monitoring of services and staff rotas.
• Help patients gain access to self‑management education courses and peer support/interventions.
• Support the coordination and delivery of multi‑disciplinary meetings.
• Adhere to organisational policies and procedures.
• Work without supervision, plan own workload and seek guidance as required.
• Administrative support as required.
• Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
• Work with key people in the PCN to develop and support collective general practice projects.
• Demonstrate good organisation and time management skills.
• Always maintain confidentiality.

Responsibility for Patient / Client Care, Treatment & Therapy:

• Support the process of holistically bringing together all of a person’s identified care and support needs.
• Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway.
• Ensure patients continue to be monitored and supported post treatment completion.
• Ensure Cancer Care reviews are performed by the relevant clinician(s) at 3 months and 12 months intervals.
• Ability to input information accurately and in a timely manner and to work to tight deadlines.
• Develop with practices systems to ensure high quality patient referrals are completed.
• Be responsible for identifying and resolving delays in the patient pathway.
• Adaptable and flexible to differing operational frameworks of individual practice and patient needs.
• Support patients to manage their needs through answering queries, making and managing appointments.
• Support patients to take up training and employment and to access appropriate benefits where eligible.
• Assist patients to access self‑management education courses, peer support or interventions.
• Support the process of patients being able to access personal health budgets where appropriate.
• Provide coordination and navigation for patients and their carers across health and care services.
• Effectively use all methods of communication and manage barriers to communication.
• Support providing information to patients, their carers and/or relatives on behalf of the team.
• Act as the point of liaison for service users and interface with all health and social care professionals.
• Receive and collate information in connection with the PCN workstreams.
• Follow through actions identified in the PCN workstreams.

Person Specification:

• Good standard of education GCSE or equivalent in English and Mathematics.
• A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment.
• Degree level education or equivalent.

Experience:

• Experience of office procedures working at a high level as part of an administration team.
• Experience of setting up and implementing internal processes and procedures.
• Experience of dealing with sensitive / confidential information.
• Experience of working with reception / telephone environments.
• Experience of Project support / management.
• Experience of working within Multidisciplinary teams.

Knowledge:

• Understanding of Clinical Governance.
• Understanding of Confidentiality and Data Protection Act.
• Working knowledge of the management of databases.
• Knowledge of local guidelines.
• Knowledge and understanding of relevant health and social care legislation and initiatives.

Other:

• Driver with sole use of vehicle.

Autonomy:

• Demonstrated capabilities to manage own workload and make informed decisions.

Skills & Abilities:

• Understanding and able to deal with confidential and sensitive issues.
• Ability to prioritise and organise workload to meet deadlines.
• Ability to work under pressure with constant interruptions.
• Ability to problem solve and support others in resolving problems.
• Ability to work in partnership with other agencies.
• Ability to manage conflicting issues assertively and sensitively.
• Ability to use electronic patient record / Emis.

Personal Qualities:

• Adaptable and flexible.
• Ability to use own initiative when appropriate.
• Ability to build and maintain effective working relationships.
• Ability to challenge and be challenged.
• Ability to motivate self and others, and to work as part of a team.
• Ability to communicate with a high level of effectiveness both verbally and in writing.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.