Cancer Care Coordinator / Navigator - Hyndburn Central PCN 18.75 HOURS in Accrington

The East Lancashire Alliance is currently recruiting a Cancer Care Navigator on behalf of the Hyndburn Central PCN.

Main duties of the job:

• The Cancer Care Navigator will have responsibility for supporting and developing co-ordination and management of the Early Detection & Prevention of Cancer across the Primary Care Network and ensuring that the early part of the patients' cancer journey is as seamless as possible.
• You are to work within our Primary Care Network (PCN) multidisciplinary healthcare team.
• This role gives the exciting opportunity to work with a committed team and to help shape the delivery of services and projects to the patient population.
• The candidate will need a flexible approach to change and be instrumental in the delivery of the PCNs aims for patient-centred care.

About us:

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices, serving a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with, and respected at a time when they may be feeling vulnerable.

Job responsibilities:

• Assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care:
• Participation in national cancer screening programmes.
• Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.
• Run reports from clinical systems such as Emis (training will be provided if needed).
• Form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work.
• Assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations to reduce health inequalities.
• Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.
• Provide advice and support to practices on cancer audit/referral review of cancer diagnoses.
• Work with practices to collate the learning from case reviews to identify any trends or learning.
• Develop consistent safety netting approaches/systems to monitor patients who have been referred urgently with suspected cancer or for further investigations.
• Source appropriate resources, training, and system examples from organisations such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.
• Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.
• Create a Library of PCN data packs and other resources to support the delivery of information to patients in various formats.
• Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data.
• Identify coding anomalies and liaise with Ardens.
• Provide support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network.
• Support and guidance to ARRS staff in the running and operation of their appointment sessions.
• Book patient appointments where necessary.
• Generate reports to help analyse data to understand capacity and demand.
• Support patients to book appointments, as part of various projects, programmes, and clinical initiatives.
• Help patients manage their needs by answering queries, making and managing appointments, and providing understandable information.
• Support or manage clinics as required including management and monitoring of services and staff rotas.
• Help patients gain access to self-management education courses and peer support/interventions.
• Support the coordination and delivery of multi-disciplinary meetings.
• Adhere to organisations policies and procedures.
• Work without supervision, plan own workload and seek guidance as required.

Responsibility for Patient/Client Care, Treatment & Therapy:

• Support the process of holistically bringing together all of a person's identified care and support needs.
• Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway.
• Ensure patients continue to be monitored and supported post treatment completion.
• Ensure Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals.
• Develop with practices systems to ensure high quality patient referrals are completed.
• Be responsible for identifying and resolving delays in the patient pathway.
• Support the process of helping patients to manage their needs through answering queries and ensuring good quality information.
• Support the process for patients to access self-management education courses and personal health budgets.
• Provide co-ordination and navigation for patients and their carers across health and care services.
• Effectively use all methods of communication and manage barriers to communication.
• Is the point of liaison for service users and interfaces with all health and social care professionals.
• Follow through actions identified in the PCN work streams.

Person Specification:

• Qualifications: Good standard of education GCSE or equivalent in English and Mathematics, A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment, Degree level education or equivalent.
• Experience: Experience of office procedures, setting up and implementing internal processes, dealing with sensitive/confidential information, working with reception/telephone environments, project support/management, and working within Multidisciplinary teams.
• Knowledge: Understanding of Clinical Governance, Confidentiality and Data Protection Act, management of databases, local guidelines, and relevant health and social care legislation.
• Other: Driver with sole use of vehicle.
• Skills & Abilities: Understanding and able to deal with confidential issues, ability to prioritise and organise workload, work under pressure, problem solve, and work in partnership with other agencies.
• Personal Qualities: Adaptable and flexible, ability to use own initiative, build and maintain effective working relationships, and communicate effectively.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.