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For Companies At a Glance
- Tasks: Manage patient appointments and maintain waiting lists for respiratory investigations.
- Company: Join one of England's largest hospital trusts dedicated to patient care.
- Benefits: Supportive environment, training opportunities, and a chance to make a real difference.
- Why this job: Be part of a compassionate team improving healthcare for the local community.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunities for career growth within a dynamic healthcare setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a team we are working hard to ensure we put patients at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding and supportive role providing a full range of diagnostic care within the Respiratory Diagnostic team.
Responsibilities
- To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
- Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
- Appoint extra clinics to help bring the waiting times down to be acceptable level.
- Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
- To undertake other clerical duties as required, appropriate to the grading.
- To cover reception when needed.
- Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
- To attend all in-house training courses as required, enabling the delivery of new service developments/changes.
About Us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is \’great healthcare from great people\’. Everything we do is guided by our values: \’People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called \’We care\’. It\\\’s about empowering frontline staff to lead improvements day-to-day. We\\\’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Eligibility / Shortlisting
Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.
Further information
For further details / informal visits contact: Name: Keri Thwaites
Job title: Senior Administrator for Sleep Medicine Team
Email address: keri.thwaites@nhs.net
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Respiratory Booking Team Administrator employer: East Kent Hospitals University NHS Foundation Trust
Contact Detail:
East Kent Hospitals University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Respiratory Booking Team Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at East Kent Hospitals through LinkedIn or other platforms. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Research the Respiratory Diagnostic team and think about how your skills align with their mission of putting patients first. We want to show them we’re on the same page!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us feel more confident and ready to tackle any questions they throw our way.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a quick thank-you email to express our appreciation. It’s a nice touch that shows we’re genuinely interested in the role.
We think you need these skills to ace Respiratory Booking Team Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Respiratory Booking Team Administrator. We want to see how you can contribute to putting patients at the heart of everything we do!
Showcase Your Communication Skills: Since you'll be answering queries and transferring calls, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with patients and colleagues.
Highlight Your Organisational Skills: This role involves maintaining waiting lists and appointing clinics, so make sure to emphasise your organisational abilities. Share examples of how you've successfully managed tasks or projects in the past to show us you're up for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, ensuring you don’t miss out on this exciting opportunity!
How to prepare for a job interview at East Kent Hospitals University NHS Foundation Trust
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Respiratory Booking Team Administrator. Familiarise yourself with the processes of appointing diagnostic outpatients and managing waiting lists. This will show your genuine interest in the role and help you answer questions confidently.
✨Demonstrate Compassion and Care
Since the team is focused on putting patients at the heart of everything, be prepared to discuss how you would handle patient queries and concerns. Share examples from your past experiences that highlight your compassionate approach and ability to make patients feel cared for.
✨Brush Up on Data Protection Knowledge
Understanding the DATA Protection Act is crucial for this role. Be ready to talk about how you would ensure patient confidentiality and data security in your daily tasks. This shows that you take compliance seriously and are aware of the importance of protecting sensitive information.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team's improvement journey or how they empower staff to lead changes. This not only demonstrates your enthusiasm but also helps you gauge if the organisation aligns with your values.
