Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Acute Child Health admin team and coordinate patient journeys.
- Company: Join one of England's largest hospital trusts, dedicated to great healthcare.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a compassionate team making a real difference in patient care.
- Qualifications: 2+ years secretarial experience and strong organisational skills required.
- Other info: Knowledge of NHS systems and pathways is a plus.
The predicted salary is between 28800 - 43200 £ per year.
The Child Health admin team are looking for an enthusiastic and experienced individual to work as an Office Manager/Senior Secretary. We require someone with a high standard of organisational skills in order to provide an efficient administrative service to the team. This role will keep you both busy and challenged. You must be highly motivated with excellent communication skills, the ability to use your own initiative and work well under pressure. You will need to be adaptable, reliable and a team player with good qualifications and/or management experience. Knowledge of working in a hospital environment is desirable as is knowledge of the hospital systems and an understanding of the RTT pathways.
Main duties of the job
- To provide comprehensive line management of the Acute Child Health admin team.
- To co-ordinate the patient journey by ensuring a proactive, comprehensive, streamlined administrative process which revolves around the patient and their individual needs.
- Ensure a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
- Ensure correct data capture and quality to support the care group in maximising the potential target and financial performance.
- Work in a team based administrative service providing support for each other and ensuring continuity of the service.
Person specification
Experience
- Previous experience of managing and supervising staff, including allocation of work, identification of training and development needs, performance management.
- Minimum 2 years secretarial experience.
- Experience of working for and within a team.
- Previous experience of NHS.
- Experience of recruitment, appraisal and performance management.
Skills
- Able to prioritise workload and meet deadlines and use own initiative.
- Able to remain calm in a busy environment whilst working under pressure.
- Ability to organise a number of complex activities including formulation and adjustment of plans.
- Ability to implement policies and procedures for own team and propose changes.
- Excellent organisational skills.
- Ability to motivate staff and achieve optimum performance.
Knowledge
- Knowledge of NHS systems, including All Scripts.
- Knowledge of NHS performance standards.
- Knowledge of a range of office work procedures and practice the majority of which is non-routine.
- Knowledge of working for and within a team and managing the work of a team.
- Previous PAS experience.
- Knowledge of medical terminology.
- Knowledge of 18wk pathways.
Qualifications
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
- Computer literate including Word and Excel.
- Relevant management qualification or equivalent level of experience.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Office Manager/Senior Secretary employer: East Kent Hospitals University NHS Foundation Trust
Contact Detail:
East Kent Hospitals University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager/Senior Secretary
✨Tip Number 1
Familiarise yourself with the NHS systems and performance standards mentioned in the job description. Understanding these will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in managing and supervising staff by preparing specific examples of how you've allocated work and identified training needs in previous roles. This will show that you have the necessary leadership skills for the position.
✨Tip Number 3
Practice articulating how you handle pressure and prioritise workloads. Be ready to share instances where you've successfully managed multiple tasks or complex activities, as this is crucial for the Office Manager role.
✨Tip Number 4
Research the values and vision of East Kent Hospitals. Being able to align your personal values with theirs during the interview can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Office Manager/Senior Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing and supervising staff. Emphasise your organisational skills and any previous roles within the NHS or similar environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed teams and improved administrative processes in past positions.
Highlight Relevant Skills: In your application, clearly outline your ability to prioritise workloads, remain calm under pressure, and implement policies. Use bullet points for clarity and impact.
Showcase Your Knowledge: Demonstrate your understanding of NHS systems and performance standards. If you have experience with All Scripts or medical terminology, make sure to include this in your application.
How to prepare for a job interview at East Kent Hospitals University NHS Foundation Trust
✨Showcase Your Organisational Skills
As an Office Manager/Senior Secretary, your organisational skills are crucial. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in a busy environment. This will demonstrate your ability to prioritise and stay calm under pressure.
✨Familiarise Yourself with NHS Systems
Knowledge of NHS systems and performance standards is highly desirable for this role. Before the interview, take some time to research common NHS systems like All Scripts and understand the RTT pathways. This will show your commitment and readiness to hit the ground running.
✨Emphasise Teamwork and Leadership Experience
The role requires managing a team, so be prepared to discuss your previous experience in supervising staff. Highlight specific instances where you allocated work, identified training needs, or managed performance. This will illustrate your leadership capabilities and teamwork spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you had to implement policies or handle complex activities. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
